Eir rural FTTH thread

KeRbDoG

Marlow wrote: »

Yeah ... that's the exact quote in my post. I was just wondering, if they had changed that.

Explains why they can price it so agressively.

/M

Could only find the SES policy

tsue921i8wljb3

Unclebumble wrote: »

That’s just the nature of business no?
Having to adapt your business model as customers find ways to get the best deal.

Also I’m only contemplating it because of hearing of bad service from Eir

Then let Digiweb adapt by offering free installation not by taking advantage at the expense of another company. I suppose it is up to the individual if they see it as morally right.

Marlow

KeRbDoG wrote: »

Could only find the SES policy

I hate any sort of rolling cap, fair use policy. If there is a cap, it should just be stated besides the product. The funniest is this one on Digiwebs website:

https://www.digiweb.ie/hrf_faq/broadband-terms/

Fair use policy (FUP): A limit placed on broadband usage by the ISP. This is a controversial term as FUPs were in the past not always clear and often used on broadband that was advertised as unlimited, leading to customers being hit with unexpected throttling or charges. Complaints spurred OFCOM and the ASA into action, cracking down on the practice so many ISPs are now either truly unrestricted or have much clearer limits.

Clearly nicked from some UK providers website and never proof read, as it's what they're doing

/M

Unclebumble

Allison Puny Appetite wrote: »

Then let Digiweb adapt by offering free installation not by taking advantage at the expense of another company. I suppose it is up to the individual if they see it as morally right.

Wow - playing the morality card for an Eir broadband installation. Heavy!


Also bit surprising considering Eir retains a virtual monopoly of around 70% on fixed-line telephony in the State and it is not yet possible for operators in Ireland to buy the lines from Eir and charge their own rate for line rental, should they wish.

tsue921i8wljb3

Unclebumble wrote: »

Wow - playing the morality card for an Eir broadband installation. Heavy!


Also bit surprising considering Eir retains a virtual monopoly of around 70% on fixed-line telephony in the State and it is not yet possible for operators in Ireland to buy the lines from Eir and charge their own rate for line rental, should they wish.

Don't get me wrong. I have no real sympathy for eir. I would just hate if this gave them an excuse to abandon free installations for future customers because that is what will happen if they lose enough money.

Unclebumble

Allison Puny Appetite wrote: »

Don't get me wrong. I have no real sympathy for eir. I would just hate if this gave them an excuse to abandon free installations for future customers because that is what will happen if they lose enough money.

Fair enough.
Giving good customer service would go a long way in preventing that.

Jpmarn

Unclebumble wrote: »

Fair enough.
Giving good customer service would go a long way in preventing that.

And giving them a better quality router/ modem and try fixing the faults through software updates.

Gonzo

Eir make it too easy to dislike them.

Just imagine the goodwill they would get if they offered a better modem that actually works, e.g. Fritzbox.
If they get rid of their FUP including excess charges or increase it to something very suitable in relation to connection speeds and stop lying about this unlimited crap. Be truthful with the customer, no hidden details.

If Eir could solve the above their support teams would have a much easier day and they would probably retain more customers!

BorneTobyWilde

Eir also have a 100 installation fee on my bill.
They have really roasted me since getting FTTH, Bills in the 100's and I order 300MB got 150MB and pay bills of 171, 143, 263, 90,
150MB IS 35.00 a month on website for 6 months. On phone for 3 hours yesterday and they just fobbed me off, passed to buck to different people and not one of them knew anything.

Johnboy1951

BorneTobyWilde wrote: »

Eir also have a 100 installation fee on my bill.
They have really roasted me since getting FTTH, Bills in the 100's and I order 300MB got 150MB and pay bills of 171, 143, 263, 90,
150MB IS 35.00 a month on website for 6 months. On phone for 3 hours yesterday and they just fobbed me off, passed to buck to different people and not one of them knew anything.

Phone calls are useless.
You need to write and keep a record.

tsue921i8wljb3

BorneTobyWilde wrote: »

Eir also have a 100 installation fee on my bill.
They have really roasted me since getting FTTH, Bills in the 100's and I order 300MB got 150MB and pay bills of 171, 143, 263, 90,
150MB IS 35.00 a month on website for 6 months. On phone for 3 hours yesterday and they just fobbed me off, passed to buck to different people and not one of them knew anything.

Surely they have given you an itemised breakdown of what the charges are? What is this breakdown? Have you paid all of the bills and if so why?

Jpmarn

Bornetobywilde you have a major consumer problem. You could ring Joe Duffy on RTÉ Radio 1 Liveline programme. There is a well known consumer journalist in the Irish Times who comes on the Ray Darcy radio programme on the same channel. RTÉ used to have a TV programme called The Consumer Show. It's a bit like BBC's Watchdog programme. Are you paying for multiple lines or duplicate accounts with Eir?

BorneTobyWilde

Jpmarn wrote: »

Bornetobywilde you have a major consumer problem. You could ring Joe Duffy on RTRadio 1 Liveline programme. There is a well known consumer journalist in the Irish Times who comes on the Ray Darcy radio programme on the same channel. RTused to have a TV programme called The Consumer Show. It's a bit like BBC's Watchdog programme. Are you paying for multiple lines or duplicate accounts with Eir?

Bills do come with different account numbers. I could be paying for old service on top of new.
Just checked email. Have another bill, email came yesterday.

ONLY 190.00 EH WTF

rob808

BorneTobyWilde wrote: »

Bills do come with different account numbers. I could be paying for old service on top of new.
Just checked email. Have another bill, email came yesterday.

ONLY 190.00 EH WTF

yea look like you do because you should just have one account number ring and tell them to cancel your old account and try get refunded of the money.

banjopeter

banjopeter wrote: »

Applied for FFTH on 5th May. Line is right outside my house. Technician came to install a few days later, on his own, said trees were an issue. Endless phone calls later, was told forecast date was 28th Aug! Neighbour beside me applied months later, and has it installed from same Distribution Box to same pole (which is in his garden) My present overhead phone line comes from that pole, with no trees in the way. My neighbour across the road got it installed from same DP box to same pole, then across the road to a new pole which was installed on his site. I decided after endless hours of frustration that I would cancel the order altogether, and start from scratch. If only it was that easy... I'm told now that they are having issues with cancelling my order. That was weeks ago. Every time I call, I'm told I have fibre installed ( I haven't), and go through the full story. Told it is with Tier 2, but I cannot talk to them. They don't contact me. I'm told today I have a forecast date of 12th Sep. This is for an order I have tried to cancel, which the Tier 2 lot are trying to cancel, but for some reason (software I 'm sure) can't. And yet the wholesalers Openeir are treating the order as live. And Eir do not give a f u c k about any of this, and don't even have the courtesy to email me and let me know what is going on.
Any advice? (don't dare mention Comreg!) Apologies for rant...

Last straw. Was promised everything was sorted last week, after nearly five months. Called up today to see why I hadn't yet got a connection date, to be told estimated date is 5th December! Finally decided to bite the bullet and just give up on Eir altogether. I have just signed with Digiweb, despite the €200 connection fee. Already feel better, and the transaction with Digiweb was clear and straightforward. Will post if I get connected...

ACLFC7

Anybody know what the letters/number in this pic mean?
https://photos.app.goo.gl/kTWWdLa4DP2mu8IB2
It is something to do with FTTH but I'm just curious to what exactly it means.

tsue921i8wljb3

ACLFC7 wrote: »

Anybody know what the letters/number in this pic mean?
https://photos.app.goo.gl/kTWWdLa4DP2mu8IB2
It is something to do with FTTH but I'm just curious to what exactly it means.

The LE is signifying that it is the end of the cable run. It is assumed to mean line end. If you look at the map it should tally with where the yellow line ends although I have seen it extended in certain areas.

The bottom bit I don't know.

ACLFC7

Allison Puny Appetite wrote: »

The LE is signifying that it is the end of the cable run. It is assumed to mean line end. If you look at the map it should tally with where the yellow line ends although I have seen it extended in certain areas.

The bottom bit I don't know.

Cool, thanks. Yeah it matches with where the yellow line ends.

BorneTobyWilde

Phone is down last week too. No one has answers to that either.
Eir does not do VOIP right ? I had a phone line and a FTTH line, phone working up to a week ago, again I can't get an answer on why phone is not working.
Customer service is shocking.

stuck2007

I saw someone post a picture of a splice box on social media in a rural area might be interesting to some of you...

The Cush

I posted these previously, nice to see one in situ

tsue921i8wljb3

The Cush wrote: »

I posted these previously, nice to see one in situ

I'd guess the eight green connectors are for the drops to premises?

The Cush

Allison Puny Appetite wrote: »

I'd guess the eight green connectors are for the drops to premises?

Safe guess, the 8:1 primary split ratio.

PaulieBeef

So my FTTH installation has finally started, albeit not as straightforward as i would have hoped. The existing ducting from my old phone line going to the pole was blocked, leaving me with two options - dig up my garden to look for the duct and sort it out or get a new pole installed and connect to the gable end of the house. KN have agreed to put in the pole in the adjacent field, but because of power lines they can't connect them above ground.

This leaves me with the responsibility to dig a trench and run underground ducting for the phone / fibre line from the existing pole to the new pole. My question is - does anyone know what type of ducting would be best for this job? One of the KN engineers mentioned something about roped ducting, but I'm not too familiar with what would be required.

vintagevrs

My ducting that the phone line used was blocked too. Another option is to use a rod to measure how far along the duct it is blocked and dig it up there.

Measure from both the pole and your house and hopefully you can confirm if you only have one blockage. If it's more than one might not be worth the hassle. For me it took very little time to sort, got the shovel out and dug up a hole in the garden where I had measured to and sure enough the duct was damaged there. I left the hole there until the fibre was installed and filled it the evening KN left.

plodder

There's a document you can request off Openeir that specifies ducting on private property. Basically, they recommend hydrodare with a minimum internal diameter of 32mm. It should be a continuous run of pipe (with access boxes if the run is very long). It's supposed to have a draw wire installed. Though I'm not sure how you can do that without specialised equipment. I guess ideally the work should be done by a contractor who would have all that.

PaulieBeef

vintagevrs wrote: »

My ducting that the phone line used was blocked too. Another option is to use a rod to measure how far along the duct it is blocked and dig it up there.

Measure from both the pole and your house and hopefully you can confirm if you only have one blockage. If it's more than one might not be worth the hassle. For me it took very little time to sort, got the shovel out and dug up a hole in the garden where I had measured to and sure enough the duct was damaged there. I left the hole there until the fibre was installed and filled it the evening KN left.

The house is about 13 years old so I wasn't certain which direction the duct went. The KN engineer reckoned the pole would be a better idea than digging up half the garden looking for it. The pole is being put up today anyway, so I might as well stick with that plan.

plodder wrote: »

There's a document you can request off Openeir that specifies ducting on private property. Basically, they recommend hydrodare with a minimum internal diameter of 32mm. It should be a continuous run of pipe (with access boxes if the run is very long). It's supposed to have a draw wire installed. Though I'm not sure how you can do that without specialised equipment. I guess ideally the work should be done by a contractor who would have all that.

Thanks. The run is roughly 60-70 metres long. The engineer just told me to lay the ducting between the poles, then they'll run the cables through for me. Any chance you have a link for requesting the ducting information?

plodder

PaulieBeef wrote: »

The house is about 13 years old so I wasn't certain which direction the duct went. The KN engineer reckoned the pole would be a better idea than digging up half the garden looking for it. The pole is being put up today anyway, so I might as well stick with that plan.



Thanks. The run is roughly 60-70 metres long. The engineer just told me to lay the ducting between the poles, then they'll run the cables through for me. Any chance you have a link for requesting the ducting information?

PM'd you or you can email fibrepower@openeir.ie to ask for it.

naughto

Off topic but this is the connection a poster got through the virgin media rool out what cable are they using?



https://imgur.com/a/7KKJT

Thread here

http://touch.boards.ie/thread/2057741642/9

ED E

Thats MOCA by the looks of it. Weird. (Its a Co-ax cable).

EDIT: Yeah, seems Ziggo have been doing it for a couple years so that would line up with LG rolling it out.

naughto

ED E wrote: »

Thats MOCA by the looks of it. Weird. (Its a Co-ax cable).

EDIT: Yeah, seems Ziggo have been doing it for a couple years so that would line up with LG rolling it out.

So is it good bad what am I looking at is it for there tv as well

Chieftain

Has anyone come across Eir offering a service to lay the ducting for €250. I know someone who's installation couldn't go ahead because of an issue with finding the phonelines. He was then contacted to see if he could have the ducting laid for 250 (or 18.33 per month). I had a similar problem - the installers couldn't find where the phone lines were going into my house so the installation didn't go ahead. I've asked Eir about this service but anyone I've asked doesn't know anything about it

ED E

Are you sure its not KNN offering it?

ED E

naughto wrote: »

So is it good bad what am I looking at is it for there tv as well

Cant see any images of similar setups yet so trying to clarify the exact hardware.

plodder

ED E wrote: »

Are you sure its not KNN offering it?

That would make a lot of sense. I think I'd go for that if it was available. From their own point of view, they'd know what they are dealing with too.

tsue921i8wljb3

Anyone needing to get rope through ducting a good trick is to tie a plastic bag to the rope, scrunch it up, push it in one end of the pipe. Get a decent hoover, stick it down the other end of the pipe and the bag and rope should be sucked through.

https://www.youtube.com/watch?v=wEnRz3CPslo&app=desktop

Chieftain

ED E wrote: »

Are you sure its not KNN offering it?

I'm not too sure to be honest...maybe i'll give them a try. Its when I heard you could spread the cost that I presumed it was Eir

d31b0y

Same boat here re ducting. I sent KN an email to see if there is any interest in doing the work. I'll report back if they get back to me.
I sent it to the general KN info address so if someone has a contact email for someone who is involved in the actual FTTH role out within KN, I'd be interested in getting it.

Jpmarn

Any Plant Hire businesses should be able to help you in laying ducts from the house to an telephone pole or manhole. They would mainly use mini diggers to create a channel.

garroff

Allison Puny Appetite wrote: »

Anyone needing to get rope through ducting a good trick is to tie a plastic bag to the rope, scrunch it up, push it in one end of the pipe. Get a decent hoover, stick it down the other end of the pipe and the bag and rope should be sucked through.

https://www.youtube.com/watch?v=wEnRz3CPslo&app=desktop

I found bull-wire pushed through duct worked. Then attach 6mm poly rope and Bobs your whatnot

Jpmarn

Tomorrow is the 4th of October and the Fibre lines outside my house is supposed to come live. I have a pre order for a connection as soon the lines become live. But no fixed appointment for the installation yet. How soon will I get an call for installation after the live date?

cnocbui

garroff wrote: »

I found bull-wire pushed through duct worked. Then attach 6mm poly rope and Bobs your whatnot

Weird. I was after some bull wire a few months back and when I asked a couple neighbouring farmers, it turned out that is what they call barbed wire. When I tried to explain that what I thought was bull wire was very heavy guage plain galvanised wire, they seemed perplexed.

garroff

cnocbui wrote: »

Weird. I was after some bull wire a few months back and when I asked a couple neighbouring farmers, it turned out that is what they call barbed wire. When I tried to explain that what I thought was bull wire was very heavy guage plain galvanised wire, they seemed perplexed.

Your description of bull wire is correct. On a related issue has anyone used a small AM radio to find/trace route of existing telephone cable. It worked for me.

ED E

garroff wrote: »

Your description of bull wire is correct. On a related issue has anyone used a small AM radio to find/trace route of existing telephone cable. It worked for me.

Thats the procedure techs used when pair finding, "toner" on one end and off you go.

Gonzo

saw lots of work today along the Ashbourne-Ratoath road. Also more work in an area outside the yellow lines on the west side of Ratoath. This area appeared weird on map with a yellow line running from the town of Ratoath through fields out to a small road to connect a few houses, while missing lots of houses on the way to this location. Thankfully this is now changed with the line running along roads instead and taking in more houses.

I have attached a map with what has changed. My crude map attachment shows the 'yellow line' running thorugh fields in red and the thick yellow line is the new area wired up since today. i'm sure the homes along this route are breathing a sigh of relief that they will now get FTTH instead of waiting for the NBP.

Pangea

Nearly two weeks without Internet now. Lots of broken promises, Finally got speaking to a supervisor today. She promised to keep in contact and said they are working on it and it might be another week. Nothing I haven't heard before. Long story short my fibre broadband was still linked to my old dsl account and when that was cancelled so did the fibre. On top of that my two Eir bills were overcharged by nearly 70€ and I got a bill for my old dsl account. . I have had nothing but headaches ever since I ordered ftth.

superloopy

Three KN lads are outside. The day has finally arrived. 20 years later, one month after ordering FTTH and on my fourth order since then.

Sound lads. Dug a hole by the pole in my garden and said the pipe was disconnected. Only thing is the dp they were sent to first is ten miles away and I’m not supposed to be connected to this one. He said they were supposed to call back and get a new dp number. Could be fun yet.

They got their hands dirty and dug a good foot down. And luckily the pipe is unblocked and good to go. Wiring happening now.

Was supposed to be an afternoon install as well, got a call at 10am. Lucky I’m off for the day.

Fingers crossed.

whiteRascal

With FTTH being a separate line to the copper phone line, a new fibre cable direct from the Blue line right to your door.

Say a house is 20 meters from a main road which is marked as a Blue line on the map, can this house be connected with fibre to the main road and the remaining 20 meters be copper?

Or is it fibre along that route and ONLY the houses it passes get connected?

ED E

whiteRascal wrote: »

With FTTH being a separate line to the copper phone line, a new fibre cable direct from the Blue line right to your door.

Say a house is 20 meters from a main road which is marked as a Blue line on the map, can this house be connected with fibre to the main road and the remaining 20 meters be copper?

Or is it fibre along that route and ONLY the houses it passes get connected?

That concept of fibre -> copper only happens where VDSL cabinets are and provides up to 100Mb.

With FTTH its optical the entire way to your hallway/living room and thus only houses that OpenEir considered "passed" can be connected.

whiteRascal

ED E wrote: »

That concept of fibre -> copper only happens where VDSL cabinets are and provides up to 100Mb.

With FTTH its optical the entire way to your hallway/living room and thus only houses that OpenEir considered "passed" can be connected.

Hi ED E

Thanks for your reply.

Do you know if OpenEir provide a service to connect a house/business or class it as "passed", if the owners are willing to pay for that final 20 or so meters?