Eir rural FTTH thread

Marlow

erica74 wrote: »

Well it's their product, I presumed they'd be trying to sell it to customers.

- If they can get hold of customers.
- If customers pick up their phone.
- If there is enough sales people in the area.
- If somebody is at home, when the sales people knock on the door.
- If customers have elected, that they allow them to be contacted.
- If they haven't missed your number in their marketing list.

There's always more customers than sales people. Otherwise they wouldn't make any money. Lots of opportunity, not to be told.

/M

erica74

plodder wrote: »

Have you seen the fibre splitter boxes on telephone poles near your house? They are small black boxes with a coil of black cable wrapped around. One of them needs to be in place before you can get FTTH installed. As for the date estimate, my own also says "second half of 2017" and it seems to be accurate.

Sorry for all the posts, can't multi quote on the touch site.

Yeah, there's a box on the pole and a big coil of black cable hanging beside it.

erica74

Marlow wrote: »

If they can get hold of customers. If customers pick up their phone. If there is enough sales people in the area.

There's always more customers than sales people. Otherwise they wouldn't make any money.

/M

Well we definitely haven't been contacted and I'm pretty sure I haven't seen salespeople around the place but then again, they could be kicking around during the day.
I have an impromptu day off work today, I think I'll ring Digiweb and see what the story is. Or would I be better ringing Eir?

Ps, thanks for all the help everyone, I just spotted this thread on the front page by chance, delighted now!

plodder

erica74 wrote: »

Sorry for all the posts, can't multi quote on the touch site.

Yeah, there's a box on the pole and a big coil of black cable hanging beside it.

Sounds like you are live then, or will be in a short time.

tsue921i8wljb3

erica74 wrote: »

That says we can get Fibre to the Home. Do I dare to dream?!

Yeah as I said it may be a pre-order but it should be available to you within a month if it is not already live. You should be able to order it with eir if you call them. Also just to note there are other resellers available for the product:

http://fibrerollout.ie/rollout-map/where-to-buy/ (circular house icons)

erica74

Oh lawd am I excited!!

Thanks so much everyone.

glen123

Our fiber has been live since summer and only one neighbour was visited by sales people. Nobody came near our gates. Even though the pole with the box is actually closer to us than the neighbour. Had to ring Eir myself. Sitting here waiting for KN crowd to show up. Got a call from Eir yesterday to confirm they are coming. Should be interesting to see if they show up:)

shooter69

Got the fiber connected today . 150mb up and approx 25 down so happy - except the eir router range is rubbish. Is the best thing to do now order digiweb? Is the fritz box way better?

garroff

Fibre connected Thursday. Contracted for 300Mb. Getting 70Mb Thursday evening. Rang Eir Tech Support. Told me some adjustments had to be made on their side but that I would have 250-300Mb by Friday evening.
Friday evening still 70Mb. Rang tech support. Did tests ....says everything ok on their side.
They asked about my computer, cables etc.
My computer is new and connected to Eir modem by cable supplied with the modem. My computer has a gigabyte network card. After a long time on phone gave up for day.
Switched off modem going to bed.
Tested speed this morning. Getting between 100-150Mb. Can anyone tell me whats going on?.

irishd

plodder wrote: »

Have you seen the fibre splitter boxes on telephone poles near your house? They are small black boxes with a coil of black cable wrapped around. One of them needs to be in place before you can get FTTH installed. As for the date estimate, my own also says "second half of 2017" and it seems to be accurate.

Map has updated since Thursday, all of Oldtown finally showing available now (it has been actually live since October 4th).

We're live for about a week now, finally the kids can get Netflix!

Blogin

garroff wrote: »

Fibre connected Thursday. Contracted for 300Mb. Getting 70Mb Thursday evening. Rang Eir Tech Support. Told me some adjustments had to be made on their side but that I would have 250-300Mb by Friday evening.
Friday evening still 70Mb. Rang tech support. Did tests ....says everything ok on their side.
They asked about my computer, cables etc.
My computer is new and connected to Eir modem by cable supplied with the modem. My computer has a gigabyte network card. After a long time on phone gave up for day.
Switched off modem going to bed.
Tested speed this morning. Getting between 100-150Mb. Can anyone tell me whats going on?.

There was talk earlier in this thread (maybe weeks back) about the capacity. I think the conclusion was that when congested you should still get about 60mb. You can still get congestion with ftth.

glen123

Got connected yesterday (KN man arrived 4.30pm, 10min after I left the house considering the appt was scheduled for 9am-1am). By 7pm somehow everything was installed.

Wired I am getting around 90mbit (signed up for 150mbit package).
Wifi is all over the shop:
- near router getting around 60
- in next room it's down to 30
- further away in the kitchen - 15-20
- didn't test upstairs....wouldn't be surprised if there will be nothing there at all

On the positive side, latency is 3-6ms, my android box (which is using wired connection) is absolutely flying (iptv channels are switching instantly, etc)

Cancelling Eir on Monday and moving to Digi.

Blogin

glen123 wrote: »

Got connected yesterday (KN man arrived 4.30pm, 10min after I left the house considering the appt was scheduled for 9am-1am). By 7pm somehow everything was installed.

Wired I am getting around 90mbit (signed up for 150mbit package).
Wifi is all over the shop:
- near router getting around 60
- in next room it's down to 30
- further away in the kitchen - 15-20
- didn't test upstairs....wouldn't be surprised if there will be nothing there at all

On the positive side, latency is 3-6ms, my android box (which is using wired connection) is absolutely flying (iptv channels are switching instantly, etc)

Cancelling Eir on Monday and moving to Digi.

My installer wiped the fibre strand that goes into the ONT with one of those sterilized wipes. He said if this is not done it can really effect the speed. I was getting 145mb over 5g immediately after Install.

ED E

glen123 wrote: »

Wired I am getting around 90mbit (signed up for 150mbit package).

my android box (which is using wired connection)

Your equipment is the problem, not the connection.

glen123 wrote: »

Cancelling Eir on Monday and moving to Digi.

Thats a bit of a nasty thing to do IMO, you're shafting a €300 loss onto them for basically no benefit.

glen123

Hmm. I've connected my phone to 5g just now and got more than 110mbit...The guy who installed everything yesterday told me it didn't matter whether to connect to 4g or 5g!?!?

glen123

ED E wrote: »

Your equipment is the problem, not the connection.




Thats a bit of a nasty thing to do IMO, you're shafting a €300 loss onto them for basically no benefit.

How is my equipment a problem if their router provides poor wifi signal?

I have Huawei router (4g one) - i get wifi signal everywhere in the house with it.

As for nasty thing to do...I didn't put 14 days cooling off period into their contract. They did:)
Their priority is to make money. My priority is to get the best service I can get for the money I spend.

ED E

The law did, not them. Its the Distance Selling Act.


Your android box has a 10/100 network card. With about 90% efficiency thats 90Mb cap. 90 < 150.

Get a good laptop that has a 100/1000 network card and you will see 144-148Mb.

glen123

ED E wrote: »

The law did, not them. Its the Distance Selling Act.


Your android box has a 10/100 network card. With about 90% efficiency thats 90Mb cap. 90 < 150.

Get a good laptop that has a 100/1000 network card and you will see 144-148Mb.

So I'll stick with the law so:)

To be honest, 90mbit is more than enough for me. I didn't complain about that at all. It's the wifi signal that is my main issue. I'll ask them on Monday if they can supply me with the better quality modem. If not, than I'll have to look for a better service.

Btw, checked my macbook...It has 10/100/1000BASE-T Gigabit Ethernet.

Ultimanemo

glen123 wrote: »

Cancelling Eir on Monday and moving to Digi.

Before you talk to another company see what is their cap, eir will charge you up to 100 Euro a month after 1TB, some other companies don't.

glen123

Ultimanemo wrote: »

Before you talk to another company see what is their cap, eir will charge you up to 100 Euro a month after 1TB, some other companies don't.

On Digiweb site it says:
Unlimited Data: Digiweb operates an uncongested network and 1TB on this plan is considered fair use in any 30 day period prior to the 1st of the month. We do not throttle or cap service, however, if a customer exceeds the stated fair usage allowance for data on more than 2 occasions in any 90 day period, then Digiweb reserve the right to terminate or suspend the customer’s service. Digiweb will proactively contact customers in advance of any suspension or termination of service.

To be honest, I've checked my usage over the past 2 years....5TB. The chances of us using 1TB per month are incredibly low, but I'll keep an eye on my usage, just in case.

sean72

This FTTH is driving me demented. I believed I could only get FTTC as I am less than a 1000m from the exchange then I noticed today that the fibre 'black box' (sorry I don't know the name) is on a pole outside a house only 500m from the exchange? Can anyone shed any light on this one. After thinking I got it I'm now stumped.

bfa1509

I haven't gotten FTTH yet but it has become available in the last two weeks (at last). I'm fully aware that FTTH is much faster than any other connection but is it far better in terms of simultaneous usage i.e. is it better at holding high speeds when 5 people all decide to start watching youtube videos in 1080p?

cnocbui

sean72 wrote: »

This FTTH is driving me demented. I believed I could only get FTTC as I am less than a 1000m from the exchange then I noticed today that the fibre 'black box' (sorry I don't know the name) is on a pole outside a house only 500m from the exchange? Can anyone shed any light on this one. After thinking I got it I'm now stumped.

If you look at your house on this map, zoomed in, and it's got a blue house icon on top of it, you should get FTTH.

enfant terrible

glen123 wrote: »

Got connected yesterday (KN man arrived 4.30pm, 10min after I left the house considering the appt was scheduled for 9am-1am). By 7pm somehow everything was installed.

Wired I am getting around 90mbit (signed up for 150mbit package).
Wifi is all over the shop:
- near router getting around 60
- in next room it's down to 30
- further away in the kitchen - 15-20
- didn't test upstairs....wouldn't be surprised if there will be nothing there at all

On the positive side, latency is 3-6ms, my android box (which is using wired connection) is absolutely flying (iptv channels are switching instantly, etc)

Cancelling Eir on Monday and moving to Digi.

What reason are you gonna give for cancelling?

cnocbui

bfa1509 wrote: »

I haven't gotten FTTH yet but it has become available in the last two weeks (at last). I'm fully aware that FTTH is much faster than any other connection but is it far better in terms of simultaneous usage i.e. is it better at holding high speeds when 5 people all decide to start watching youtube videos in 1080p?

Yes, a lot better. What often will kill a home connection is the upload speed. If someone is uploading a lot of data, everyone else on the network will find their ability to initiate new network activity severely laggy, if not impossible.

The upload speed/bandwidth with fibre is vastly better than a slow rural DSL broadband connection.

A fibre connection can support multiple Youtube streams without breaking into a sweat.

sean72

cnocbui wrote: »

If you look at your house on this map, zoomed in, and it's got a blue house icon on top of it, you should get FTTH.

Well thats of course what I thought and I am on the map and a blue house with estimate completion for the 2 Nov 2017. I even spoke to a KN guy who was out at the exchange today who was doing a local install (so its live, although Eir don't seem to know)

However I was told on this forum that houses with in 1000m of the exchange actually get fibre to the cabinet (FTTC) which has a max limit of 100 mb/s. However I see the fibre (black box) on poles that are 500m from the exchange which has me stumped.

bfa1509

sean72 wrote: »

This FTTH is driving me demented. I believed I could only get FTTC as I am less than a 1000m from the exchange then I noticed today that the fibre 'black box' (sorry I don't know the name) is on a pole outside a house only 500m from the exchange? Can anyone shed any light on this one. After thinking I got it I'm now stumped.

The black box is a splice box. The fibre line runs into that box then it splits and feeds up to 4 houses (i think). You have to be reasonably close to a splice box to get FTTH. Take a look at the telephone poles in your area. If it has an L spray painted on it then that pole will get a splice box soon. If a pole has "END" sprayed on it then this is the last pole on the line to get a splice box.

enfant terrible wrote: »

What reason are you gonna give for cancelling?

You actually don't have to give a reason if it's within the 14 day cooling off period.

tsue921i8wljb3

sean72 wrote: »

This FTTH is driving me demented. I believed I could only get FTTC as I am less than a 1000m from the exchange then I noticed today that the fibre 'black box' (sorry I don't know the name) is on a pole outside a house only 500m from the exchange? Can anyone shed any light on this one. After thinking I got it I'm now stumped.

Some people on the thread assumed that you would be upgraded by means of FTTC because you had mentioned previously being close to the exchange (~1KM). The reality is nobody here knows for sure what the specific plans are for your particular area. You'll have to wait until the work is complete to see what product you can order.

The high horse brigade

glen123 wrote: »

How is my equipment a problem if their router provides poor wifi signal?

I have Huawei router (4g one) - i get wifi signal everywhere in the house with it.

As for nasty thing to do...I didn't put 14 days cooling off period into their contract. They did:)
Their priority is to make money. My priority is to get the best service I can get for the money I spend.

A simple wireless channel change would sort your wireless issues but from your attitude I've no interest in helping you.

glen123

enfant terrible wrote: »

What reason are you gonna give for cancelling?

Don't think I have to give a reason. But if I am asked, "doesn't meet my wifi requirements".

No wifi in one of the rooms upstairs with their router. Very strong wifi signal from my Huawei router in that room and that router used to sit in exactly the same location where Eir router is right now.

It's a bit like changing your car because the fuel was dodgy!

Wi-Fi is local to the house, the fibre uplink is something else.

addict

They don’t even ask for a reason as they don’t care if you stay or leave , that in itself is a good reason not to stay when they could not care about holding there customers , so with that attitude image when you have a problem !!!!

glen123

Deleted User wrote: »

It's a bit like changing your car because the fuel was dodgy!

Wi-Fi is local to the house, the fibre uplink is something else.

Wifi is provided by Eir's router.

glen123

The high horse brigade wrote: »

A simple wireless channel change would sort your wireless issues but from your attitude I've no interest in helping you.

Did I ask for help?:)

And what attitude?

T&Cs are there to be read and used. Companies themselves use them very well when it comes to hitting customers with fines for exiting contracts early or not to pay their insurance claim. So why should I be worrying about Eir and their profits when I know well that if I decide to leave them 6 months later, they will use their own T&Cs against me?

addict

Deleted User wrote: »

It's a bit like changing your car because the fuel was dodgy!

Wi-Fi is local to the house, the fibre uplink is something else.

Nope it’s like changing your car because main dealer was corrupt

ED E

Far better idea would be to buy your own. Rather than swapping a €5 router for a €6 router you could get a €120 router that can really use the link.

The F2000 is a Huawei unit btw, performance would normally be similar to your last one.

glen123

glen123 wrote: »

Wifi is provided by Eir's router.

Check the suggestions provided by posters upthread, before throwing Eir out.
You could end up with the same Wi-Fi issues with the new ISP

addict

ED E wrote: »

Far better idea would be to buy your own. Rather than swapping a €5 router for a €6 router you could get a €120 router that can really use the link.

The F2000 is a Huawei unit btw, performance would normally be similar to your last one.

I have my own Asus €300 router but the one you get from Digiweb is better so did not even consider using the Asus

Ultimanemo

glen123 wrote: »

Did I ask for help?:)

And what attitude?

T&Cs are there to be read and used. Companies themselves use them very well when it comes to hitting customers with fines for exiting contracts early or not to pay their insurance claim. So why should I be worrying about Eir and their profits when I know well that if I decide to leave them 6 months later, they will use their own T&Cs against me?

True when they get you, no mercy

jelutong

Ultimanemo wrote: »

Before you talk to another company see what is their cap, eir will charge you up to 100 Euro a month after 1TB, some other companies don't.

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

Johnboy1951

jelutong wrote: »

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

No, he told a blatant lie ...... but you can believe him if you wish

addict

jelutong wrote: »

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

Did he not offer you a free world cruise as well if you sign

The Cush

jelutong wrote: »

I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of.

Still there, see Note 5 here - https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Part3.1.pdf

jelutong

addict wrote: »

Did he not offer you a free world cruise as well if you sign

Almost. Told him I still had 12 months left on my existing contract with a different provider. He offered to pay €200 towards buying it out plus a €50 voucher. I'm not making it up.
He said free installation was only for a limited time also. The usual b/s.

glen123

jelutong wrote: »

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

http://support.eir.ie/article/broadband_excess_usage

The high horse brigade

glen123 wrote: »

Did I ask for help?:)

And what attitude?

You came on here ranting when a simple configuration change would get you the best performance out of what you've got, but instead of fixing the issue you're happy to change to another provider offering a similar cheap as chips router that could suffer from the exact same issues.

Gonzo

jelutong wrote: »

I had a visit from an Eir rep on Wednesday re signing up for Fibre Broadband.
I asked about the 1 TB fair usage limit. He said that was no longer the case.
Unlimited means unlimited, end of. Was he enconomical with the truth I wonder?
I didn't sign on the dotted line.

Eir have had a fair usage policy since the introduction of 512k ADSL, it may not have been always monitored but it was always there. Only in the past few years have Eir taken their Fair usage Policy seriously and charging people. Now that people have FTTH, the usage policy is set very low for such connections and customers are going over it and being charged 100 euros, complaints almost weekly on the Eir boards and community forums, also Eir have no intention of getting rid of this policy any time soon.

glen123

The high horse brigade wrote: »

You came on here ranting when a simple configuration change would get you the best performance out of what you've got, but instead of fixing the issue you're happy to change to another provider offering a similar cheap as chips router that could suffer from the exact same issues.

"Could suffer" doesn't mean I will. But you have a point as well,of course.
Unfortunately,14 days cooling off doesnt last ages and I dont want to find myself in a situation when:
-still have issues and can no longer cancel without a loss to myself
-exceeded 1TB and got charged extra 100eur

P.S. - years ago my phone number got switched to another person for 2days in error. It took days to fix it and no apology from the then Eircom hence my attitude probably:)

Marlow

glen123 wrote: »

Got connected yesterday (KN man arrived 4.30pm, 10min after I left the house considering the appt was scheduled for 9am-1am). By 7pm somehow everything was installed.

Wired I am getting around 90mbit (signed up for 150mbit package).
Wifi is all over the shop:
- near router getting around 60
- in next room it's down to 30
- further away in the kitchen - 15-20
- didn't test upstairs....wouldn't be surprised if there will be nothing there at all

On the positive side, latency is 3-6ms, my android box (which is using wired connection) is absolutely flying (iptv channels are switching instantly, etc)

Cancelling Eir on Monday and moving to Digi.

First of all, I wouldn't want you as a customer ... because clearly you're a muppet .. (and yes .. that's frank .. but to the point). None of above has anything to do with Eir.

You're

a) testing wrong
b) Eir has zero responsibility for your network or wireless around your house
c) Eir has zero responsibility for your equipment.

If you test, test wired (you did with the first test, but god only knows, where you tested to and if you had background downloads on your PC/laptop/whatever).

glen123 wrote: »

Hmm. I've connected my phone to 5g just now and got more than 110mbit...The guy who installed everything yesterday told me it didn't matter whether to connect to 4g or 5g!?!?

5G ... this is just another indicator of how much of an ignorant muppet you are. There IS NO 5G in Ireland .. 5G hasn't even been defined properly, nor purchased by operators, nor frequency spectrum been allocated, nor rolled out.

Clearly, you've no clue, what you're talking about. I hope, that once you cancel Eir, that Digiweb refuses to sell you a connection.

Now .. you may talk about 2.4 GHz vs 5 GHz. But that's another story.

Learn something about networking and computers first, then develop an attitute, where you understand what you're dealing with and then understand what it costs to deliver the product you're buying ... maybe you'll appreciate the cost involved.

Just my 2c ..

And if you exceed 1TB on Digiweb, you get cancelled after the 2nd occurance within 90 days. It's in their terms and conditions. Happy days.

/M

glen123

Marlow,did I offend you in any way for you to call me a muppet?

Yes, I was talking about 2.4Ghz and 5Ghz...sorry,as a mother of 3kids surrounded by them most of the time, I typed just 5G and never re-checked what I wrote - apologies if this annoyed you.

Why do you hope Digi refuses to sell me a connection? I did nothing wrong to you personally...not that I know of. Besides,Eir will always take me back, I am sure.