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eir Base 18 month contract

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  • 29-09-2015 10:09am
    #1
    RosieJoe
    Registered Users Posts: 3,492 ✭✭✭


    I've just noticed you have me down on an 18 month contract from 4/15. I just want to check why and if it is relating to the eFibre upgrade I needed to take.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    RosieJoe wrote: »
    I've just noticed you have me down on an 18 month contract from 4/15. I just want to check why and if it is relating to the eFibre upgrade I needed to take.
    Hi RosieJoe, 

    The 18 month contract is applied to all eFibre orders. 

    Thanks

    Tracey 


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    #3
    RosieJoe
    Registered Users Posts: 3,492 ✭✭✭RosieJoe


    This was the free upgrade to eFibre that Eircom gave me and I was told at the time I would not be in a contract as I was not in one at the time. I'd hope that if I were to cancel my Eir account that I could do so without concern for the 18 month contract


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    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    RosieJoe wrote: »
    This was the free upgrade to eFibre that Eircom gave me and I was told at the time I would not be in a contract as I was not in one at the time. I'd hope that if I were to cancel my Eir account that I could do so without concern for the 18 month contract
    I'm sorry to hear this. 

    If you wish to query this the service team on 1901 will be able to assist you. They'd have to listen to the original call.

    Thanks 

    Tracey 


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    #5
    RosieJoe
    Registered Users Posts: 3,492 ✭✭✭RosieJoe


    eir: Tracey wrote: »
    RosieJoe wrote: »
    This was the free upgrade to eFibre that Eircom gave me and I was told at the time I would not be in a contract as I was not in one at the time. I'd hope that if I were to cancel my Eir account that I could do so without concern for the 18 month contract
    I'm sorry to hear this. 

    If you wish to query this the service team on 1901 will be able to assist you. They'd have to listen to the original call.

    Thanks 

    Tracey 
    OK, I'll follow it up with them.


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Cheers RosieJoe



    Al


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