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paying a live person

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  • 02-10-2015 11:10am
    #1
    JonJones
    Banned (with Prison Access) Posts: 161 ✭✭


    I though bord gais, or any company, were not allowed to have a 'live' staff member* take a payment over phone now due to data protection. I know someone who paid a live person. No issue with it just curious

    * As distinct from the recording which allows one to pay bill


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    #2
    Utdfan20titles
    Closed Accounts Posts: 246 ✭✭Utdfan20titles


    JonJones wrote: »
    I though bord gais, or any company, were not allowed to have a 'live' staff member* take a payment over phone now due to data protection. I know someone who paid a live person. No issue with it just curious

    * As distinct from the recording which allows one to pay bill

    I know of another company who changed all their internal systems about 3/4 years ago for the same reason, but then went back to the old way about 18 months ago. No idea whether this had anything to do with law or was their own decision. They also currently have live people taking payments.


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    #3
    davo2001
    Registered Users Posts: 3,319 ✭✭✭davo2001


    Eflow still do it but you have to key in the CVV number yourself on the phone and tell the card number to the person.


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    #4
    Utdfan20titles
    Closed Accounts Posts: 246 ✭✭Utdfan20titles


    davo2001 wrote: »
    Eflow still do it but you have to key in the CVV number yourself on the phone and tell the card number to the person.

    Yes, that's what the company I'm talking about changed to, but then they went back to the customer physically telling the telephonist the CVV on the call.


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    #5
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    So long as the details were collected for and handled in accordance with the DPC's guidelines then there's unlikely to be any data protection issue.
    https://www.dataprotection.ie/docs/08-01-08-Guidance-Note-for-Data-Controllers-on-Purpose-Limitation-and-Retention-in-relation-to-Credit-Debit-Charge-card-transactions-/581.htm
    The risk comes where internal procedures are so slack that card details are left scribbled on notepads, post-its, etc.

    Companies may have a policy of not letting staff handle card payments over the phone but I don't think there's any regulation prohibiting it, otherwise many small businesses would be in trouble.


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    #6
    delahuntv
    Closed Accounts Posts: 1,532 ✭✭✭delahuntv


    When taking payment details over a phone, the details should be entered on a virtual terminal by the operator and no details taken down or recorded on paper form.

    You will find when you give payment details over the phone, payment is confirmed immediately.

    Once the operator presses "confirm" payment details are deleted from local system and only the name and last 4 digits are visible. If you wnated to make an extra payment, even immediately afterwards, all details would have to be repeated.

    And if above applies to me in a smallish business, you can be fairly certain it applies to large business.


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    #7
    JonJones
    Banned (with Prison Access) Posts: 161 ✭✭JonJones


    When trying to pay online they got

    Error 505
    You cannot use this service from there
    []. Please contact the merchant.

    Anyone know what this means


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    #8
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    As it says contact the merchant, e.g Bord Gais. It's a problem at their end.


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