Charged €15 euro for about 2 months, gas was switched off the whole time

technu36

Hi our Bill came on Octorber 1 for the [font=Arial, Helvetica, sans-serif]Billing period: 30 Jul 15 to 29 Sep 15[/font]


[font=Arial, Helvetica, sans-serif]It was €15 euro, is this the Standby charge, it doesn't seem right because we had the gas switched off the whole time.[/font]

EI: Aoife

Hi technu36,

Thank you for getting in touch.

The standing charge is a fixed daily charge on your bill and it applies no matter how much gas you use in your home unless you have had your gas completely disconnected. It is a combination of the fixed charges associated with providing and maintaining the supply of gas to your property, reading your meter and a share of the supplier costs in servicing your account.

If you would like us to check your account for you, please supply us with the following:

- Your full name
- Your account number
- The first line of your address
- Your contact number or date of birth
- Confirmation you are the account holder (a sentence stating this is sufficient)

I hope this helps.

Thanks,
Aoife

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technu36

Electric Ireland: Aoife wrote: »

Hi technu36,

Thank you for getting in touch.

The standing charge is a fixed daily charge on your bill and it applies no matter how much gas you use in your home unless you have had your gas completely disconnected. It is a combination of the fixed charges associated with providing and maintaining the supply of gas to your property, reading your meter and a share of the supplier costs in servicing your account.



If you would like us to check your account for you, please supply us with the following:

- Your full name
- Your account number
- The first line of your address
- Your contact number or date of birth
- Confirmation you are the account holder (a sentence stating this is sufficient)

I hope this helps.

Thanks,
Aoife

________

That's ok , thanks

EI: Aoife

Hi technu36,

You are very welcome.

If you have any other questions, please don't hesitate to get in touch.

Thanks,
Aoife

________