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Data overcharging

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  • 02-10-2015 4:33pm
    #1
    lakill Farm
    Registered Users Posts: 4,735 ✭✭✭


    I have called eircom Ltd  t/a Eir  four times since Friday 25th Sept 2015 requesting a breakdown of all broadband data on our account since 1st January 2015

    in 5 years we never were surcharged for data however in 2015 its on every bill.

    It doesnt make since because for the first 4 years we had our home and also 5 office computers linked onto this package due to Eircom been unable to provide broadband on both the home and office landlines ( they botth come off the one telecom pole)

    why wount eircom provide this information in the post


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    lakill Farm wrote: »
    I have called eircom Ltd  t/a Eir  four times since Friday 25th Sept 2015 requesting a breakdown of all broadband data on our account since 1st January 2015

    in 5 years we never were surcharged for data however in 2015 its on every bill.

    It doesnt make since because for the first 4 years we had our home and also 5 office computers linked onto this package due to Eircom been unable to provide broadband on both the home and office landlines ( they botth come off the one telecom pole)

    why wount eircom provide this information in the post
    Hi lakill Farm

    I can confirm that eir do not send out further information on usage beyond what can be identified by the usage stats meter which can be found on "my eir" here: https://my.eir.ie/eir/transactional/login/

    Thanks
    Al


  • Options
    #3
    lakill Farm
    Registered Users Posts: 4,735 ✭✭✭lakill Farm


    eircom: Alan wrote: »
    lakill Farm wrote: »
    I have called eircom Ltd  t/a Eir  four times since Friday 25th Sept 2015 requesting a breakdown of all broadband data on our account since 1st January 2015

    in 5 years we never were surcharged for data however in 2015 its on every bill.

    It doesnt make since because for the first 4 years we had our home and also 5 office computers linked onto this package due to Eircom been unable to provide broadband on both the home and office landlines ( they botth come off the one telecom pole)

    why wount eircom provide this information in the post
    Hi lakill Farm

    I can confirm that eir do not send out further information on usage beyond what can be identified by the usage stats meter which can be found on "my eir" here: https://my.eir.ie/eir/transactional/login/

    Thanks
    Al
    Al???

    don't worry I have emailed eircom to tell them to cancel the service 

    No way are eircom throwing the saddle on me anymore

    Eir might be a new name,  but its the same shameful customer service with poor management attitude. Its a pity it wasn't allowed to fold a few years ago


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    lakill Farm wrote: »
    eircom: Alan wrote: »
    lakill Farm wrote: »
    I have called eircom Ltd  t/a Eir  four times since Friday 25th Sept 2015 requesting a breakdown of all broadband data on our account since 1st January 2015

    in 5 years we never were surcharged for data however in 2015 its on every bill.

    It doesnt make since because for the first 4 years we had our home and also 5 office computers linked onto this package due to Eircom been unable to provide broadband on both the home and office landlines ( they botth come off the one telecom pole)

    why wount eircom provide this information in the post
    Hi lakill Farm

    I can confirm that eir do not send out further information on usage beyond what can be identified by the usage stats meter which can be found on "my eir" here: https://my.eir.ie/eir/transactional/login/

    Thanks
    Al
    Al???

    don't worry I have emailed eircom to tell them to cancel the service 

    No way are eircom throwing the saddle on me anymore

    Eir might be a new name,  but its the same shameful customer service with poor management attitude. Its a pity it wasn't allowed to fold a few years ago
    I'm very sorry to hear you are cancelling service with us, apologies for the inconvenience caused. 

    Thanks 

    Tracey 


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