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What is wrong with the site? (Please read updated post #1)

Dav · 2015-10-05 11:15:41

Hello everyone. I'm back form 2 week's holidays today, only to arrive in and find that an ESB substation has popped somewhere around the South William St area and so we've been sitting here with no internet connection in the office for nearly 4 hours. When it rains, it pours, eh? OK, so the site has been, to use the…

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#2432 10-08-2016 2:36pm
_Tombstone_

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Scorpion Sting wrote: »

Search is broken again, like what the f**k?! This is unacceptable imo. For most users it's a free site but for those who pay a subscription like myself, I'd like to be able to browse the site without vital components of it not working.

It can't be broke, shure it was just fixed again.

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#2433 10-08-2016 3:01pm
Boards.ie: Niamh

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Search did stop working again for a bit, Rónán sorted it out this morning though. Scorpion Sting, I understand that it is frustrating when you have paid a subscription for something and it's not working as you want it to. Unfortunately hiccups like this though frustrating, are likely to happen from time to time on a site like Boards. We do try our best to get things back up and running as soon as is possible.

How can I? User's guide to some features on the new site

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#2434 10-08-2016 3:40pm
Scorpion Sting

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Boards.ie: Niamh wrote: »

Search did stop working again for a bit, Rónán sorted it out this morning though. Scorpion Sting, I understand that it is frustrating when you have paid a subscription for something and it's not working as you want it to. Unfortunately hiccups like this though frustrating, are likely to happen from time to time on a site like Boards. We do try our best to get things back up and running as soon as is possible.

Yeah I understand, just was a bit frustrated. Thanks for sorting things out so quickly and hopefully the site runs smoothly for the foreseeable future.

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#2435 13-08-2016 8:13pm
Junkyard Tom

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Is there a 'suggestion box' for ideas for the site?

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#2436 13-08-2016 8:28pm
_Tombstone_

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Junkyard Tom wrote: »

Is there a 'suggestion box' for ideas for the site?

Don't waste your time.

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#2437 14-08-2016 10:52am
Pelvis Parsley

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Junkyard Tom wrote: »

Is there a 'suggestion box' for ideas for the site?

Oh yeah.

https://s3.amazonaws.com/lowres.cartoonstock.com/business-commerce-suggestions_box-suggestion-bin-trash-rubbish-jman122_low.jpg

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#2438 15-08-2016 9:19am
Boards.ie: Niamh

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Junkyard Tom wrote: »

Is there a 'suggestion box' for ideas for the site?

If it is a feature suggestion, you can suggest it in Site Development here.

We have spent a huge amount of time working on the responsive site recently, perhaps to the detriment of some other things - we do appreciate suggestions from users though - you know the site and how you want it to work for you So we do take all suggestions into consideration and if it's a good idea and doable, it'll go on the list to be looked into.

How can I? User's guide to some features on the new site

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#2439 16-08-2016 1:38am
Faith

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Boards.ie: Niamh wrote: »

If it is a feature suggestion, you can suggest it in Site Development here.

We have spent a huge amount of time working on the responsive site recently, perhaps to the detriment of some other things - we do appreciate suggestions from users though - you know the site and how you want it to work for you So we do take all suggestions into consideration and if it's a good idea and doable, it'll go on the list to be looked into.

To be fair, the Site Development forum is where ideas go to die. I made a couple of threads in there, probably a couple of years ago now, that were never even acknowledged and it's gotten worse since.

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#2440 16-08-2016 6:25am
smash

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Faith wrote: »

To be fair, the Site Development forum is where ideas go to die. I made a couple of threads in there, probably a couple of years ago now, that were never even acknowledged and it's gotten worse since.

I raised a bug weeks ago. No reply. So I went in a few days ago and told them what code was causing the bug. No reply. Big still exists.

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#2441 16-08-2016 12:16pm
_Tombstone_

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Boards.ie: Niamh wrote: »

If it is a feature suggestion, you can suggest it in Site Development here.

We have spent a huge amount of time working on the responsive site recently, perhaps to the detriment of some other things - we do appreciate suggestions from users though - you know the site and how you want it to work for you So we do take all suggestions into consideration and if it's a good idea and doable, it'll go on the list to be looked into.

If only

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#2442 17-08-2016 3:26pm
Synode

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Whenever I click the button to go to the last post in a thread it goes to it for a second then jumps to a post further up (and stays there). Is this happening anyone else? I think it might only be in some threads that it's happening

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#2443 17-08-2016 6:47pm
quinnd6

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I won't be using boards.ie on my Xperia Play anymore as it is unusable on the browser.
None of the buttons on the site for navigating the topics work on my xperia play.
I went back to using the legacy site when using my pc as the
search functionality on the new site on my pc hangs forever.

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#2444 18-08-2016 11:47am
Loughc

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Struggling to log on to boards from desktop today.

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#2445 18-08-2016 12:10pm
El Weirdo

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Loughc wrote: »

Struggling to log on to boards from desktop today.

Having the same issue.

Keep getting "The CSRF token is invalid. Please try to resubmit the form" on the login page.

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#2446 18-08-2016 12:37pm
Boards.ie: Ronan

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Apologies, our session box was acting up. Should be working again now.

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#2447 18-08-2016 12:55pm
Loughc

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Boards.ie: Ronan wrote: »

Apologies, our session box was acting up. Should be working again now.

Getting an internal server error 500 when trying to login on desktop.

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#2448 18-08-2016 12:59pm
hullaballoo

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Session box? Is that like a hotbox with cans instead?

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#2449 18-08-2016 1:15pm
chasm

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Internal server error 500 here still on the laptop.

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#2450 18-08-2016 1:34pm
El Weirdo

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Yep. Was working for a bit but I'm getting a 500 Internal Server Error now.

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#2451 18-08-2016 2:17pm
Tipperary Fairy

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Jesus lads it's just one problem after another, the last few months

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#2452 18-08-2016 2:18pm
Loughc

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Loughc wrote: »

Getting an internal server error 500 when trying to login on desktop.

Working again, thanks

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#2453 19-08-2016 2:35pm
muffler

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Probably around 7/10 times when I click on a email link or just click on a thread heading in any forum I am continually getting blank pages with no error messages and I have to refresh the page constantly. This has been happening yesterday and today.

Its a complete pain in the arse tbh. Im getting a little tired of hearing all the "we're working on it" and "it will be sorted shortly" excuses yet its just one problem after another. How long has this been going on for now.....6 months, a year???? and we don't seem to be any further forward.

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#2454 19-08-2016 3:55pm
Boards.ie: Niamh

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Thanks for the report muffler.
We have had a few issues recently which is not completely out of the ordinary with a site this size with thousands of users online at any given time. Your issue is not something I can look into myself so I will have to ask the tech team to have a look and report back here. Thanks.

How can I? User's guide to some features on the new site

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#2455 19-08-2016 4:37pm
Boards.ie: Niamh

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muffler wrote: »

Probably around 7/10 times when I click on a email link or just click on a thread heading in any forum I am continually getting blank pages with no error messages and I have to refresh the page constantly. This has been happening yesterday and today.

Its a complete pain in the arse tbh. Im getting a little tired of hearing all the "we're working on it" and "it will be sorted shortly" excuses yet its just one problem after another. How long has this been going on for now.....6 months, a year???? and we don't seem to be any further forward.

Can you post what browser and version of it you are using and a few URLs of threads you were trying to access when this happens?
Thanks muffler.

ETA: if you can also go to this page http://www.boards.ie/diagnostics and copy and paste the info into a PM or an email to hello@boards.ie that would be helpful too.

How can I? User's guide to some features on the new site

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#2456 20-08-2016 2:00pm
muffler

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Boards.ie: Niamh wrote: »

Can you post what browser and version of it you are using and a few URLs of threads you were trying to access when this happens?
Thanks muffler.

ETA: if you can also go to this page http://www.boards.ie/diagnostics and copy and paste the info into a PM or an email to hello@boards.ie that would be helpful too.

Niamh, Im using IE version 11.0.9600.18426. Tbh I cant recall what posts I viewed yesterday that caused the issues as it was hit and miss really but as an example a little while ago I was viewing this post - http://www.boards.ie/vbulletin/showthread.php?t=2057637102 and when I clicked on the DIY forum tab - http://www.boards.ie/vbulletin/forumdisplay.php?f=116 I got a blank page again. Apologies, but for whatever reason I cant use the hyperlink in IE.

There is a considerable improvement today though.

Oh, I emailed the data to hello@boards.ie and marked it for your attention.

Thanks for your time

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#2457 20-08-2016 4:41pm
Quazzie

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Earlier today, when trying to post in the soccer forum, I was getting a cloudfare error message telling me I had no access to post and I needed to e-mail the owner of the website to get access. It was fine for other forums, and seems to be fine now. There was a code that it was asking me to e-mail to the owners but I never copied it.

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#2458 22-08-2016 12:26am
Scorpion Sting

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Synode wrote: »

Whenever I click the button to go to the last post in a thread it goes to it for a second then jumps to a post further up (and stays there). Is this happening anyone else? I think it might only be in some threads that it's happening

This is happening to me too.

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#2459 30-08-2016 10:54am
flyingsnail

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Getting some 520 errors this morning
Web server is returning an unknown error

Ray ID: 2da759c89f46298d • 2016-08-30 09:52:35 UTC

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#2460 30-08-2016 11:16am
muffler

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Error 521 Ray ID: 2da77b1892e7299f

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#2461 30-08-2016 11:34am
Boards.ie: Niamh

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Rónán tells me they are making a few changes behind the scenes today so there will be some intermittent errors while they do that I'm afraid.

How can I? User's guide to some features on the new site

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This discussion has been closed.