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switch exchange

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  • 06-10-2015 11:15am
    #1
    marcacup
    Registered Users Posts: 2 ✭


    I live in glen of the Downs (Wicklow) and am not able to get broadband on my phoneline which goes to Greystones exchange -  (I understand via Kilmacanogue possibly, which could take 10km or more).

    My nearest 'live' cabinet is 1.7km away and the Kilmacanogue exchange is 3.7km away from my house.

    Might it be possible for me to switch to the Kilmac exchange and would that be likely to get me anything? I get about 2Mbps on a dongle at the moment, on a good day - when the trees are bare of leaves!!.

    My landline isn't currently with Eir, but is off contract, and I can move back if there is any hope.

    Any help much appreciated.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    marcacup wrote: »
    I live in glen of the Downs (Wicklow) and am not able to get broadband on my phoneline which goes to Greystones exchange -  (I understand via Kilmacanogue possibly, which could take 10km or more).

    My nearest 'live' cabinet is 1.7km away and the Kilmacanogue exchange is 3.7km away from my house.

    Might it be possible for me to switch to the Kilmac exchange and would that be likely to get me anything? I get about 2Mbps on a dongle at the moment, on a good day - when the trees are bare of leaves!!.

    My landline isn't currently with Eir, but is off contract, and I can move back if there is any hope.

    Any help much appreciated.
    Hi marcacup, 

    I'm afraid this is not something we can organise for you. The infrastructure can't be changed. 

    I'm sorry it wasn't better news :-( 

    Thanks 

    Tracey 


  • Options
    #3
    marcacup
    Registered Users Posts: 2 ✭marcacup


    eir: Tracey wrote: »
    marcacup wrote: »
    I live in glen of the Downs (Wicklow) and am not able to get broadband on my phoneline which goes to Greystones exchange -  (I understand via Kilmacanogue possibly, which could take 10km or more).

    My nearest 'live' cabinet is 1.7km away and the Kilmacanogue exchange is 3.7km away from my house.

    Might it be possible for me to switch to the Kilmac exchange and would that be likely to get me anything? I get about 2Mbps on a dongle at the moment, on a good day - when the trees are bare of leaves!!.

    My landline isn't currently with Eir, but is off contract, and I can move back if there is any hope.

    Any help much appreciated.
    Hi marcacup, 

    I'm afraid this is not something we can organise for you. The infrastructure can't be changed. 

    I'm sorry it wasn't better news :-( 

    Thanks 

    Tracey 
    Thanks for the reply Tracey.

    I was told by one of your reps yesterday (at 1901) that If I re-contracted my landline with Eir they could then see if it is possible to switch me to the closer exchange to enable broadband and that if not possible I would be able to cancel my new contract within the 14 day cooling off period.

    So are you saying for definite that that is not the case?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    marcacup wrote: »
    eir: Tracey wrote: »
    marcacup wrote: »
    I live in glen of the Downs (Wicklow) and am not able to get broadband on my phoneline which goes to Greystones exchange -  (I understand via Kilmacanogue possibly, which could take 10km or more).

    My nearest 'live' cabinet is 1.7km away and the Kilmacanogue exchange is 3.7km away from my house.

    Might it be possible for me to switch to the Kilmac exchange and would that be likely to get me anything? I get about 2Mbps on a dongle at the moment, on a good day - when the trees are bare of leaves!!.

    My landline isn't currently with Eir, but is off contract, and I can move back if there is any hope.

    Any help much appreciated.
    Hi marcacup, 

    I'm afraid this is not something we can organise for you. The infrastructure can't be changed. 

    I'm sorry it wasn't better news :-( 

    Thanks 

    Tracey 
    Thanks for the reply Tracey.

    I was told by one of your reps yesterday (at 1901) that If I re-contracted my landline with Eir they could then see if it is possible to switch me to the closer exchange to enable broadband and that if not possible I would be able to cancel my new contract within the 14 day cooling off period.

    So are you saying for definite that that is not the case?
    Hi marcacup

    I would like to assure you that an exchange change is not possible. Changing exchanges is not an option that eir can provider nor arrange. I'm very sorry to hear that you were told otherwise and I will ensure that the agents in 1901 are updated on this.

    I'm sorry we can't offer you better news

    Thanks
    Al


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