Can anyone help with Moodle log in

tylerdylan

Hi there
My son is in Glasan and having problems logging into Moodle
I bought him a new laptop and googled to find out there are compatibility issues but as he is there and I'm 2 hrs away just wondering is anyone around who had the same issue?

obviously he's a lad and wont ask and will kill me for even posting lol

Even a tip for me to try help over the phone at worst would be great

Cheers guys

What issue is he having exactly? Can he get access to his student mail? He should drop an email to whoever the IT people behind Moodle might be.

tylerdylan

He gets onto the site then when puts in his user name etc the screen goes blank

katydid

tylerdylan wrote: »

He gets onto the site then when puts in his user name etc the screen goes blank

Has he tried it on other computers, or does this just happen on his laptop?

tylerdylan

I just asked , he said its his laptop which is a new Asus X553MA

katydid

tylerdylan wrote: »

I just asked , he said its his laptop which is a new Asus X553MA

If it works on other computers, it sounds like there's a problem with the laptop. Maybe he can get some advice from the people in the shop where he bought it. Is it only Moodle, I wonder, or an overall problem?

I don't know much about computers, but I use Moodle all the time, and I never have a problem accessing it from any computer. I use it on different computers at work, and on my home computer.

tylerdylan

yeah perhaps its the laptop my fault of course he will say :P

ben.schlomo

It is most likely the browser he is using, Chrome usually works well with Moodle, IE usually less reliable. Tell him to bring the laptop into the IT centre and one of the lads will surely help him. I used my ASUS without fail all of last year. Also a waste of time emailing 'the people behind Moodle' or going to a shop when he has an IT centre in the college who deal with these issues regularly.

littleteapot

Definitely try the IT centre, they're a great bunch in there. I'd say it really could be the browser though. Tell him to try logging in on chrome or firefox instead. Moodle has been really dodgy the last few days so I suppose it could just be that he caught it every time it was down. I doubt it though.

tylerdylan

The laptop is coming home today,will see if I can do anything with the browser

Thanks a mil for your advice guys

ben.schlomo

Get sorted?

tylerdylan

Hi yes got sorted
make you laugh, was because the laptop date was set to July 2015 :P

lesson learnt !!