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charged for installation when I was promised I would not be

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  • 07-10-2015 2:26pm
    #1
    swingking
    Registered Users Posts: 4,258 ✭✭✭


    When I ordered Efibre via the chat service I was specifically told I would not be charged for a new installation but in my bill last week there was a charge for install.

    Please explain why this is the case ? 


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    swingking wrote: »
    When I ordered Efibre via the chat service I was specifically told I would not be charged for a new installation but in my bill last week there was a charge for install.

    Please explain why this is the case ? 
    Hi swingking

    If you would like to PM me your eir account number I will be happy to look in to this charge for you.

    Thanks
    Al


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