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  • 07-10-2015 2:55pm
    #1
    piperh
    Registered Users Posts: 989 ✭✭✭


    After phoning up numerous times I thought my bill was finally sorted only to be overcharged again this month as they haven't credited the account or taken off items they were supposed to.

    Disgraceful now I'm being threatened with disconnection for eircoms mistakes after everything they put me through.


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    piperh wrote: »
    After phoning up numerous times I thought my bill was finally sorted only to be overcharged again this month as they haven't credited the account or taken off items they were supposed to.

    Disgraceful now I'm being threatened with disconnection for eircoms mistakes after everything they put me through.
    I'm sorry to hear this piperh

    If you would like to PM me your eir account number I will do my best to get back to you within 24 hours. If you require a faster resolution please get in touch with my colleagues in WebChat accounts via www.eir.ie/chatnow

    Thanks
    Al


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    #3
    piperh
    Registered Users Posts: 989 ✭✭✭piperh


    eir: Alan wrote: »
    I'm sorry to hear this piperh

    If you would like to PM me your eir account number I will do my best to get back to you within 24 hours. If you require a faster resolution please get in touch with my colleagues in WebChat accounts via www.eir.ie/chatnow

    Thanks
    Al

    Pm sent Al.


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    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    piperh wrote: »
    eir: Alan wrote: »
    I'm sorry to hear this piperh

    If you would like to PM me your eir account number I will do my best to get back to you within 24 hours. If you require a faster resolution please get in touch with my colleagues in WebChat accounts via www.eir.ie/chatnow

    Thanks
    Al

    Pm sent Al.
    Apologies for the inconvenience in advance piperh but could you forward that PM to my new username that I'm using now
    eir: Alan

    Thanks
    Al


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    #5
    piperh
    Registered Users Posts: 989 ✭✭✭piperh


    eir: Alan wrote: »
    Apologies for the inconvenience in advance piperh but could you forward that PM to my new username that I'm using now
    eir: Alan

    Thanks
    Al

    No idea how to forward a pm Al and as I'd typed out the facts to make it easier for you its a longwinded message. Can you not access your old username messages.


  • Options
    #6
    piperh
    Registered Users Posts: 989 ✭✭✭piperh


    Pm sent


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    #7
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    piperh wrote: »
    Pm sent
    Hi piperh

    The eir account number contained in the PM is not recognised. Could you check again and get back to me by PM when you can?

    Thanks
    AL


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    #8
    piperh
    Registered Users Posts: 989 ✭✭✭piperh


    eir: Alan wrote: »
    Hi piperh

    The eir account number contained in the PM is not recognised. Could you check again and get back to me by PM when you can?

    Thanks
    AL

    Pm sent Alan my apologies.


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    #9
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    piperh wrote: »
    eir: Alan wrote: »
    Hi piperh

    The eir account number contained in the PM is not recognised. Could you check again and get back to me by PM when you can?

    Thanks
    AL

    Pm sent Alan my apologies.
    Thanks piperh

    I'll get back to you as soon as I can

    Al


  • Options
    #10
    piperh
    Registered Users Posts: 989 ✭✭✭piperh


    eir: Alan wrote: »
    Thanks piperh

    I'll get back to you as soon as I can

    Al

    Any update please Alan.


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    #11
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    piperh wrote: »
    eir: Alan wrote: »
    Thanks piperh

    I'll get back to you as soon as I can

    Al

    Any update please Alan.
    Hi piperh

    I have tried contacting the mobile number registered to this account but the person who answered said you were not available.

    Can you PM me your mobile number and I will call

    Thanks
    Al


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    #12
    piperh
    Registered Users Posts: 989 ✭✭✭piperh


    Pm sent Alan


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    #13
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    piperh wrote: »
    Pm sent Alan
    Hi piperh

    I'll call back at 4pm is that's ok

    Thanks
    Al


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    #14
    piperh
    Registered Users Posts: 989 ✭✭✭piperh


    eir: Alan wrote: »
    Hi piperh

    I'll call back at 4pm is that's ok

    Thanks
    Al

    Sorry Alan I've only just seen this. At home all evening and tomorrow afternoon so whatever suits you. I'll be on landline number I gave you earlier.


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    #15
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    piperh wrote: »
    eir: Alan wrote: »
    Hi piperh

    I'll call back at 4pm is that's ok

    Thanks
    Al

    Sorry Alan I've only just seen this. At home all evening and tomorrow afternoon so whatever suits you. I'll be on landline number I gave you earlier.
    No worries piperh

    I'll get back to you this afternoon

    Cheers
    Al


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