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Line speed cap

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  • 09-10-2015 12:45pm
    #1
    Feasog Dearg
    Registered Users Posts: 149 ✭✭


    Hi,

    I've been trying to get an answer to this enquiry via PM for 5 weeks. Thought I'd bring it public again. My line is capped at 60MB/s on a 100MB/s package. I'd like to have the max speed reviewed given that the installation engineer advised higher speeds were possible.

    Can you advise how best to organise a review of the cap?

    Thanks.


Comments

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    #2
    irishkopite 2011
    Registered Users Posts: 188 ✭✭irishkopite 2011


    Would it not be easier to ring broadband technical support and ask them?


  • Options
    #3
    Feasog Dearg
    Registered Users Posts: 149 ✭✭Feasog Dearg


    irishkopite 2011 wrote: »
    Would it not be easier to ring broadband technical support and ask them?
    Perhaps I have.


  • Options
    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Hi Feasog Dearg

    I'm sorry about the delays. It would be best to speak to our technical support team on 1890260260 in relation to this but if you experience any issues in reaching them please PM me your land line number or account number and I'll request clarification from support on your behalf.

    Thanks
    Al


  • Options
    #5
    kooga
    Registered Users Posts: 2,892 ✭✭✭kooga


    Feasog Dearg wrote: »
    Hi,

    I've been trying to get an answer to this enquiry via PM for 5 weeks. Thought I'd bring it public again. My line is capped at 60MB/s on a 100MB/s package. I'd like to have the max speed reviewed given that the installation engineer advised higher speeds were possible.

    Can you advise how best to organise a review of the cap?

    Thanks.
    interesting point, today my wife rang eircom as our efibre broadband has been a bit hit and miss, the technician she spoke to reduced the existing speed of 80MB/s to 60MB/s for stability. Our line is up to 100MB/s


  • Options
    #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    kooga wrote: »
    Feasog Dearg wrote: »
    Hi,

    I've been trying to get an answer to this enquiry via PM for 5 weeks. Thought I'd bring it public again. My line is capped at 60MB/s on a 100MB/s package. I'd like to have the max speed reviewed given that the installation engineer advised higher speeds were possible.

    Can you advise how best to organise a review of the cap?

    Thanks.
    interesting point, today my wife rang eircom as our efibre broadband has been a bit hit and miss, the technician she spoke to reduced the existing speed of 80MB/s to 60MB/s for stability. Our line is up to 100MB/s
    Hi kooga

    The lines Distance from the cabinet affects the speed it can hold. this is why the term 'up to' is used when advertising and providing speeds. More details can be found here http://www.thinkbroadband.com/guide/fibre-broadband.html

    When speeds are reduced to help stability that basically is done as the speed assigned was too much for what the line could hold and the modem was focusing more attention on delivering the speeds and nesting some of it's responsability to deliver a steady connection

    Thanks
    Al


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