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Upgrade to Fibre, New Contract but No New Customer Discount

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  • 14-10-2015 2:03pm
    #1
    Macca07
    Registered Users Posts: 1,223 ✭✭✭


    Hello,

    I'm just wondering why if I want to change my home broadband to Fibre, that I have to sign a new 18-month contract, but am not allowed get the new customer discount?

    If I'm signing a new contract, then I am a new customer.

    Thanks


Comments

  • Options
    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Macca07 wrote: »
    Hello,

    I'm just wondering why if I want to change my home broadband to Fibre, that I have to sign a new 18-month contract, but am not allowed get the new customer discount?

    If I'm signing a new contract, then I am a new customer.

    Thanks
    Hi Macca07

    This is because you are still within your agreed existing contract ( the date which I had PM'd you) - when your contract is over you can sign up to a new customer discount for efibre but if you decided to upgrade now the discount will not be available.

    I understand your view in relation to being a new efibre customer however I am not able to offer further operational reasoning behind such decisions.

    Thanks

    Al


  • Options
    #3
    Macca07
    Registered Users Posts: 1,223 ✭✭✭Macca07


    eir: Alan wrote: »
    Macca07 wrote: »
    Hello,

    I'm just wondering why if I want to change my home broadband to Fibre, that I have to sign a new 18-month contract, but am not allowed get the new customer discount?

    If I'm signing a new contract, then I am a new customer.

    Thanks
    Hi Macca07

    This is because you are still within your agreed existing contract ( the date which I had PM'd you) - when your contract is over you can sign up to a new customer discount for efibre but if you decided to upgrade now the discount will not be available.

    I understand your view in relation to being a new efibre customer however I am not able to offer further operational reasoning behind such decisions.

    Thanks

    Al
    Hi Al,

    It makes absolutely zero sense, and I've contacted ComReg about this.
    Also, I'm trying to find a price on the website for eFibre Solo Unlimited, but it's not listed there, only crappy bundles that I don't want.


  • Options
    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Macca07 wrote: »
    eir: Alan wrote: »
    Macca07 wrote: »
    Hello,

    I'm just wondering why if I want to change my home broadband to Fibre, that I have to sign a new 18-month contract, but am not allowed get the new customer discount?

    If I'm signing a new contract, then I am a new customer.

    Thanks
    Hi Macca07

    This is because you are still within your agreed existing contract ( the date which I had PM'd you) - when your contract is over you can sign up to a new customer discount for efibre but if you decided to upgrade now the discount will not be available.

    I understand your view in relation to being a new efibre customer however I am not able to offer further operational reasoning behind such decisions.

    Thanks

    Al
    Hi Al,

    It makes absolutely zero sense, and I've contacted ComReg about this.
    Also, I'm trying to find a price on the website for eFibre Solo Unlimited, but it's not listed there, only crappy bundles that I don't want.
    Hi Macca07

    Sorry you feel this way. I'm afraid I can't assist with cases with comreg though.

    Yes the solo broadband packages are not online yet. Please contact sales on free phone 1800500300 for prices on Solo broadband.

    Al


  • Options
    #5
    Macca07
    Registered Users Posts: 1,223 ✭✭✭Macca07


    eir: Alan wrote: »
    Macca07 wrote: »
    eir: Alan wrote: »
    Macca07 wrote: »
    Hello,

    I'm just wondering why if I want to change my home broadband to Fibre, that I have to sign a new 18-month contract, but am not allowed get the new customer discount?

    If I'm signing a new contract, then I am a new customer.

    Thanks
    Hi Macca07

    This is because you are still within your agreed existing contract ( the date which I had PM'd you) - when your contract is over you can sign up to a new customer discount for efibre but if you decided to upgrade now the discount will not be available.

    I understand your view in relation to being a new efibre customer however I am not able to offer further operational reasoning behind such decisions.

    Thanks

    Al
    Hi Al,

    It makes absolutely zero sense, and I've contacted ComReg about this.
    Also, I'm trying to find a price on the website for eFibre Solo Unlimited, but it's not listed there, only crappy bundles that I don't want.
    Hi Macca07

    Sorry you feel this way. I'm afraid I can't assist with cases with comreg though.

    Yes the solo broadband packages are not online yet. Please contact sales on free phone 1800500300 for prices on Solo broadband.

    Al
    I did that previously, and was told it would be 60 a month, which cannot be right, when bonkers.ie has it listed for 45


  • Options
    #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Macca07 wrote: »
    eir: Alan wrote: »
    Macca07 wrote: »
    eir: Alan wrote: »
    Macca07 wrote: »
    Hello,

    I'm just wondering why if I want to change my home broadband to Fibre, that I have to sign a new 18-month contract, but am not allowed get the new customer discount?

    If I'm signing a new contract, then I am a new customer.

    Thanks
    Hi Macca07

    This is because you are still within your agreed existing contract ( the date which I had PM'd you) - when your contract is over you can sign up to a new customer discount for efibre but if you decided to upgrade now the discount will not be available.

    I understand your view in relation to being a new efibre customer however I am not able to offer further operational reasoning behind such decisions.

    Thanks

    Al
    Hi Al,

    It makes absolutely zero sense, and I've contacted ComReg about this.
    Also, I'm trying to find a price on the website for eFibre Solo Unlimited, but it's not listed there, only crappy bundles that I don't want.
    Hi Macca07

    Sorry you feel this way. I'm afraid I can't assist with cases with comreg though.

    Yes the solo broadband packages are not online yet. Please contact sales on free phone 1800500300 for prices on Solo broadband.

    Al
    I did that previously, and was told it would be 60 a month, which cannot be right, when bonkers.ie has it listed for 45
    Hi Macca07

    Obviously enough I can't speak for bonkers but Perhaps call again? I just called them there and I was advised €45 per month for solo broadband.

    Al


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  • Options
    #7
    Macca07
    Registered Users Posts: 1,223 ✭✭✭Macca07


    eir: Alan wrote: »
    Macca07 wrote: »
    eir: Alan wrote: »
    Macca07 wrote: »
    eir: Alan wrote: »
    Macca07 wrote: »
    Hello,

    I'm just wondering why if I want to change my home broadband to Fibre, that I have to sign a new 18-month contract, but am not allowed get the new customer discount?

    If I'm signing a new contract, then I am a new customer.

    Thanks
    Hi Macca07

    This is because you are still within your agreed existing contract ( the date which I had PM'd you) - when your contract is over you can sign up to a new customer discount for efibre but if you decided to upgrade now the discount will not be available.

    I understand your view in relation to being a new efibre customer however I am not able to offer further operational reasoning behind such decisions.

    Thanks

    Al
    Hi Al,

    It makes absolutely zero sense, and I've contacted ComReg about this.
    Also, I'm trying to find a price on the website for eFibre Solo Unlimited, but it's not listed there, only crappy bundles that I don't want.
    Hi Macca07

    Sorry you feel this way. I'm afraid I can't assist with cases with comreg though.

    Yes the solo broadband packages are not online yet. Please contact sales on free phone 1800500300 for prices on Solo broadband.

    Al
    I did that previously, and was told it would be 60 a month, which cannot be right, when bonkers.ie has it listed for 45
    Hi Macca07

    Obviously enough I can't speak for bonkers but Perhaps call again? I just called them there and I was advised €45 per month for solo broadband.

    Al
    Thanks Al


  • Options
    #8
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Macca07 wrote: »
    eir: Alan wrote: »
    Macca07 wrote: »
    eir: Alan wrote: »
    Macca07 wrote: »
    eir: Alan wrote: »
    Macca07 wrote: »
    Hello,

    I'm just wondering why if I want to change my home broadband to Fibre, that I have to sign a new 18-month contract, but am not allowed get the new customer discount?

    If I'm signing a new contract, then I am a new customer.

    Thanks
    Hi Macca07

    This is because you are still within your agreed existing contract ( the date which I had PM'd you) - when your contract is over you can sign up to a new customer discount for efibre but if you decided to upgrade now the discount will not be available.

    I understand your view in relation to being a new efibre customer however I am not able to offer further operational reasoning behind such decisions.

    Thanks

    Al
    Hi Al,

    It makes absolutely zero sense, and I've contacted ComReg about this.
    Also, I'm trying to find a price on the website for eFibre Solo Unlimited, but it's not listed there, only crappy bundles that I don't want.
    Hi Macca07

    Sorry you feel this way. I'm afraid I can't assist with cases with comreg though.

    Yes the solo broadband packages are not online yet. Please contact sales on free phone 1800500300 for prices on Solo broadband.

    Al
    I did that previously, and was told it would be 60 a month, which cannot be right, when bonkers.ie has it listed for 45
    Hi Macca07

    Obviously enough I can't speak for bonkers but Perhaps call again? I just called them there and I was advised €45 per month for solo broadband.

    Al
    Thanks Al
    Most welcome Macca07

    AL


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