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Cant receive emails from some accounts

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  • 15-10-2015 11:15pm
    #1
    soconnordlk
    Registered Users Posts: 1 ✭


    Hi Folks
    Recently it has come to my attention that a few clients and associated are emailing me buy I am not receiving them. this only happens to 2 or 3 different people that are sending me emails.
    I can email them and the are able to reply buy I never seem to receive anything. They are not getting any bounce back and its not going into my trash. I have checked filters and that's not an issue.
    I run my emails through google's gmail system.

    Please help!!!!!!
    Tagged:


Comments

  • Options
    #2
    degsie
    Registered Users Posts: 8,747 ✭✭✭degsie


    Check the "All Mail" folder to see if the missing emails are in there.


  • Options
    #3
    stoneill
    Registered Users Posts: 3,609 ✭✭✭stoneill


    Gmail has category tabs for Primary, social, promotions and what not - check these tabs.
    Also has folders that can be hidden in a drop down arrow.
    The All Mail option will show everything


  • Options
    #4
    CreepingDeath
    Closed Accounts Posts: 8,015 ✭✭✭CreepingDeath


    soconnordlk wrote: »
    I run my emails through google's gmail system.

    Someone may have a similar e-mail to yours and are receiving your e-mails.
    Gmail doesn't consider "." characters to be part of your name.

    So sending to "s.oconnor@gmail.com" and "soconnor@gmail.com" should be the same according to google.

    I frequently receive e-mails from someone with the same name, who are based in the US but I cannot forward their e-mails on to them as it comes back to me.
    Maybe consider a more unique e-mail address?


    Another possibility is that you may have accidently blocked them
    Have a look in the Google settings, under the "Filters and Blocked addresses" tab, see if there's anything there?


  • Options
    #5
    ressem
    Registered Users Posts: 2,426 ✭✭✭ressem


    Does the address that you use end in @gmail.com or with your business domain name?
    If it's using a paid google apps account then there will be a quarantine available to your administrator, an ability to whitelist your customer's addresses, and to get a report on attempted mail delivery.


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