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Chargeback question

  • 16-10-2015 2:44pm
    #1
    Tusky
    Registered Users, Registered Users 2 Posts: 17,065 ✭✭✭✭


    Howdy.

    My mother recently signed up to an online TEFL course after speaking to a lady from the company over the phone. She explained to the woman that she wanted to work in Ireland and asked if the certificate could be used here. The woman assured her it could. I have since looked into it and discovered that the certificate is useless in Ireland as only CELT or CELTA are accepted by English schools here.

    They have refused a refund. I want to apply for a chargeback because I believe she was misled and essentially sold faulty goods.

    Would she have grounds in this case?


Comments

  • #2
    BuffyBot
    Registered Users, Registered Users 2 Posts: 24,924 ✭✭✭✭BuffyBot


    Unless you can prove it (i.e with some written material, or a recording of the call) it will be your word vs theirs, so IMHO it's unlikely to be successful.


  • #3
    Tusky
    Registered Users, Registered Users 2 Posts: 17,065 ✭✭✭✭Tusky


    BuffyBot wrote: »
    Unless you can prove it (i.e with some written material, or a recording of the call) it will be your word vs theirs, so IMHO it's unlikely to be successful.

    Are they obliged to provide the recording?


  • #4
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,684 ✭✭✭GerardKeating


    Tusky wrote: »
    Are they obliged to provide the recording?
    go for the chargeback, but beware that some banks will charge you if you lose.


  • #5
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    Tusky wrote: »
    Are they obliged to provide the recording?

    The TEFL company? They're not even obliged to record it.


  • #6
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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  • #7
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,684 ✭✭✭GerardKeating


    Fred Swanson wrote: »
    Which banks are these?

    AIB, but this was a few years ago.


  • #8
    danjo-xx
    Registered Users, Registered Users 2 Posts: 5,393 ✭✭✭danjo-xx


    GerardKeating wrote: »
    go for the chargeback, but beware that some banks will charge you if you lose.

    Its up to the Supplier to decide whether to make a chargeback or not, so if the supplier decides there is no reason to give a chargeback, whats that got to do with the banks.


  • #9
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,684 ✭✭✭GerardKeating


    danjo-xx wrote: »
    Its up to the Supplier to decide whether to make a chargeback or not, so if the supplier decides there is no reason to give a chargeback, whats that got to do with the banks.

    You are confusing a refund with a chargeback.

    The merchant had no say in the resolution of the chargeback. The issuing bank will raise it against the acquiring bank and then the merchant has to defend it.


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