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HP Pavillion 15 P-199sa from PC World

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  • 17-10-2015 10:42am
    #1
    ShadowR34per
    Closed Accounts Posts: 26 ✭


    Hey guys,

    My laptop wont start into windows now, it just goes into startup repair and stops at 10%. I installed AVG, and ran AVG Tune Up, it told me restart, and I restarted, and this is where my problem started.

    I bought it from PC World in January this year.

    Am I still in warranty?


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    #2
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    ShadowR34per wrote: »
    Am I still in warranty?

    If it's a hardware problem, yes. If it's something you did to the Windows installation, it's probably down to you to fix it.


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    #3
    ShadowR34per
    Closed Accounts Posts: 26 ✭ShadowR34per


    If its a hardware problem, will I get back my data? If They fix it?


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    #4
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    ShadowR34per wrote: »
    If its a hardware problem, will I get back my data? If They fix it?

    The best you can really hope for is they won't go out of their way to destroy your data. If it survives the fix, all well and good but you won't get any guarantees.

    What's happening when you switch the laptop on? If you can describe it I should be able to point you in the direction of one of the other boards so you get some help with troubleshooting.


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    #5
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    If the problem is a defective device (eg faulty memory) then you have rights to have the seller resolve the problem or be refunded. These rights are law and would normally still apply even if your manufacturer's guarantee has expired.
    However if you do something to cause the problem, such as install software, then the seller has no obligation to you for that type of problem.

    If you want technical advice I suggest you try the Laptops forum.


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    #6
    ssmith6287
    Registered Users Posts: 1,341 ✭✭✭ssmith6287


    AVG tune up utilities will go into the OS software and delete things it doesn't think is needed. It prompts you when you run the clean option. This is free software so the manufacturer and shop you bought from mshould be well within their rights to charge you for a repair.

    Word of advice when buying a laptop or desktop in future create some kind of recovery media and keep it safe. At least this way if you get a problem pop in the recovery disc if theres still a problem then it pretty much guarentees hardware and should be fixed under warranty


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    #7
    jimmycrackcorm
    Registered Users Posts: 14,339 ✭✭✭✭jimmycrackcorm


    It's not a warranty issue because it's your own installation of avg that causes the problem.

    You need to do a Windows repair.


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    #8
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    try to get into Safe Mode on starting your laptop and then do a system restore to bring you back to before you installed the software.

    Alternatively, Safe Mode and then add remove programs to delete the tune up software.

    to get to safe mode. restart and press F8 repeatedly


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    #9
    ShadowR34per
    Closed Accounts Posts: 26 ✭ShadowR34per


    Its ok, I went to PC World and they did what jimmycrackcorn said for free


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