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iPhone 6S Plus Freezing

  • 18-10-2015 10:01am
    #1
    shuffles03
    Registered Users, Registered Users 2 Posts: 2,061 ✭✭✭


    My wife bought the 6S Plus last week and it's constantly freezing. When she unlocks it, the icons freeze mid animation. It looks ridiculous. She is left with 4 massive icons on the screen. Freezing when she tries to watch a video, she can't fast forward, pause etc. Freezing when trying to click on an app, sometimes she has to tap the app several times to get a response. She's also had trouble clearing notifications too. Is this software or hardware?

    I have a 6 Plus with the latest iOS but don't have these problems.


Comments

  • #2
    naasrd
    Registered Users, Registered Users 2 Posts: 2,408 ✭✭✭naasrd


    shuffles03 wrote: »
    My wife bought the 6S Plus last week and it's constantly freezing. When she unlocks it, the icons freeze mid animation. It looks ridiculous. She is left with 4 massive icons on the screen. Freezing when she tries to watch a video, she can't fast forward, pause etc. Freezing when trying to click on an app, sometimes she has to tap the app several times to get a response. She's also had trouble clearing notifications too. Is this software or hardware?

    I have a 6 Plus with the latest iOS but don't have these problems.

    Try a hard reset, hold power and home buttons until the Apple logo appears, usually around 10 seconds.


  • #3
    5uspect
    Moderators, Arts Moderators Posts: 10,518 Mod ✭✭✭✭5uspect


    It's under warranty, call Apple support.


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