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Accessing Eir account online still not working.

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  • 19-10-2015 4:20pm
    #1
    Liamario
    Registered Users Posts: 2,094 ✭✭✭


    Is there any update on the account system, where some people are unable to access their account information online?


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Liamario wrote: »
    Is there any update on the account system, where some people are unable to access their account information online?
    Hi Liamario

    There was an issue where 'my eir' became unavailable for a little under an hour yesterday but this is now resolved. Are you still experiencing issues?

    Thanks

    AL


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    #3
    Liamario
    Registered Users Posts: 2,094 ✭✭✭Liamario


    eir: Alan wrote: »
    Liamario wrote: »
    Is there any update on the account system, where some people are unable to access their account information online?
    Hi Liamario

    There was an issue where 'my eir' became unavailable for a little under an hour yesterday but this is now resolved. Are you still experiencing issues?

    Thanks

    AL
    Still can't log in. This has been an ongoing issue for a number of people. When efibre came online, a number of people's accounts were updated (given new account numbers I believe), with the unfortunate effect of making the online account system in accessible. So this problem is like year old and affects a lot of people.


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    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Liamario wrote: »
    eir: Alan wrote: »
    Liamario wrote: »
    Is there any update on the account system, where some people are unable to access their account information online?
    Hi Liamario

    There was an issue where 'my eir' became unavailable for a little under an hour yesterday but this is now resolved. Are you still experiencing issues?

    Thanks

    AL
    Still can't log in. This has been an ongoing issue for a number of people. When efibre came online, a number of people's accounts were updated (given new account numbers I believe), with the unfortunate effect of making the online account system in accessible. So this problem is like year old and affects a lot of people.
    Hi Liamario

    Have you tried registering with your new eir account number first?

    Al


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    #5
    Liamario
    Registered Users Posts: 2,094 ✭✭✭Liamario


    eir: Alan wrote: »
    Liamario wrote: »
    eir: Alan wrote: »
    Liamario wrote: »
    Is there any update on the account system, where some people are unable to access their account information online?
    Hi Liamario

    There was an issue where 'my eir' became unavailable for a little under an hour yesterday but this is now resolved. Are you still experiencing issues?

    Thanks

    AL
    Still can't log in. This has been an ongoing issue for a number of people. When efibre came online, a number of people's accounts were updated (given new account numbers I believe), with the unfortunate effect of making the online account system in accessible. So this problem is like year old and affects a lot of people.
    Hi Liamario

    Have you tried registering with your new eir account number first?

    Al
    Yep. Tells me account is already registered.

    I have an old account number and a new one. Neither work.
    Can I PM you with the account numbers so you can check that there isn't a third account number I'm not aware of?


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    #6
    Liamario
    Registered Users Posts: 2,094 ✭✭✭Liamario


    I appear to have corrected the problem. Your system has my email address registered. But I'm no longer able to access the account under that e-mail, as I presume the account has been deactivated improperly. I have now re-registered under a new e-mail (which I'm not happy about). This was not explained to me and I shouldn't have to go in through a back door just to access my account.


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  • Options
    #7
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Liamario wrote: »
    I appear to have corrected the problem. Your system has my email address registered. But I'm no longer able to access the account under that e-mail, as I presume the account has been deactivated improperly. I have now re-registered under a new e-mail (which I'm not happy about). This was not explained to me and I shouldn't have to go in through a back door just to access my account.
    I'm very sorry for the complications with this Liamario

    I will pass your feedback to operations.

    Thanks
    Al


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