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DOB validation

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  • 19-10-2015 4:35pm
    #1
    Luxman
    Registered Users Posts: 937 ✭✭✭


    Hello, My mother has opened an account with you recently, but we are having a problem with the Date of Birth validation at first logon. I have emailed you about this but the customer facing responsiveness is somewhat lacking so I am requesting help via this forum. 

    A note for your Customer service team: For every email sent to you there is an automated reply, which is frustrating. It then takes 24 hours or more to get a reply, and for the same issue a number of people have been involved is what is basically a fairly simple request. I also suggest you get an online chat window facility up and running so these types of issues can be dealt with speedily.


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    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Luxman,

    Sorry to read of the date of birth validation issue - is it for online billing or Powering Rewards?

    The email teams require a number of working days to respond, as emails are added to a queue.

    If your name is also on the account, we will be able to assist you by private message here on Boards.ie tomorrow.

    Una


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