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paid bill but no confirmation?

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  • 23-10-2015 8:45am
    #1
    sham69
    Registered Users Posts: 2,321 ✭✭✭


    Hi,
    I paid some money off my gas bill this morning but there was an issue with the postback to the merchant site.
    the electricity payment was fine.
    I was told to get in touch with you to make sure payment was successful.
    Thanks.


Comments

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    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi sham69,

    Thanks for your message.

    It would take between one and three working days for a payment to reach us, so do check with us on Tuesday at the earliest via private message if you wish.

    In the meantime, we would advise checking with your bank, as the information should show on their side sooner.

    Una

    ________


  • Options
    #3
    sham69
    Registered Users Posts: 2,321 ✭✭✭sham69


    ok, thanks for reply.
    Message on screen told me to contact you straight away.
    I will check again on Tuesday, seems like it has gone from my bank but didnt post back to the main site after payment (but said payment was taken)
    Thanks again.


  • Options
    #4
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi sham69,

    You are very welcome.

    If there is anything else we can help you with in the meantime, do let us know.

    Thanks,
    Aoife

    ________


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