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Over Charged

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  • 23-10-2015 4:51pm
    #1
    squishey
    Registered Users Posts: 143 ✭✭


    Hello,

    I have sent in two contact requests via the Eircom website about being over charged on my account and not receiving the new customer credit that I was told I would receive on my first bill. I sent one request on the 2nd October and another on the 19th October and both have gone with out a reply at all! I also requested a copy of the request to be sent to my email address and have not received these emails.

    I would appreciate if someone would get back to me about this consistent over charging on my bill!


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    #2
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    squishey wrote: »
    Hello,

    I have sent in two contact requests via the Eircom website about being over charged on my account and not receiving the new customer credit that I was told I would receive on my first bill. I sent one request on the 2nd October and another on the 19th October and both have gone with out a reply at all! I also requested a copy of the request to be sent to my email address and have not received these emails.

    I would appreciate if someone would get back to me about this consistent over charging on my bill!
    Hi squishey
    we can certainly chase this for you and have this arranged. Can you PM me with your account details here and we will follow up for you.
    Tony


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    #3
    squishey
    Registered Users Posts: 143 ✭✭squishey


    Hi Tony,

    PM Sent.

    Cheers


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    #4
    squishey
    Registered Users Posts: 143 ✭✭squishey


    Nearly another week later and no reply on being over charged but another bill with the incorrect amount on it sent out!


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    #5
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    squishey wrote: »
    Nearly another week later and no reply on being over charged but another bill with the incorrect amount on it sent out!
    Apologies for the delays squishey

    Please forward your PM along with a contact number and I'll look in to this for you

    AL


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    #6
    squishey
    Registered Users Posts: 143 ✭✭squishey


    PM sent again


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    #7
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    squishey wrote: »
    PM sent again
    Thank you squishey

    I have escalated this to our accounts team who will review this. I will have a full update for you tomorrow morning.

    Al


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    #8
    squishey
    Registered Users Posts: 143 ✭✭squishey


    Is there any update on this?


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    #9
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    squishey wrote: »
    Is there any update on this?
    Apologies for the delays squishey

    I've just tried calling you there. Do you want to PM me a good time to call?

    Cheers
    Al


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    #10
    squishey
    Registered Users Posts: 143 ✭✭squishey


    Hi Alan,

    If you could send me an email at the address I gave you that would be great. Can't answer the phone during the day.

    Cheers


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    #11
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    squishey wrote: »
    Hi Alan,

    If you could send me an email at the address I gave you that would be great. Can't answer the phone during the day.

    Cheers
    No problem squishey

    I will arrange that for you

    Thanks
    Al


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    #12
    squishey
    Registered Users Posts: 143 ✭✭squishey


    Hi,

    Still waiting on the email!


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    #13
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    squishey wrote: »
    Hi,

    Still waiting on the email!
    Sincere apologies for this squishey

    I will look in to this and get back to you shortly

    Al


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    #14
    squishey
    Registered Users Posts: 143 ✭✭squishey


    Still waiting on the email!!


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    #15
    newbbieb
    Closed Accounts Posts: 435 ✭✭newbbieb


    squishey wrote: »
    Still waiting on the email!!
    This is standard operating procedure from Eir/Eircom they overcharge me almost every month and its almost impossible to get them on the phone they keep switching between departments,i always catch them overcharging and they just apologise and add the credit to your account.

    But its standard procedure they overcharged me last month by about 9 euro and it gets so stressful arguing and chasing them on the phone while they send you from pillar to post i just let them have the money its not worth the time and stress chasing them for it,my advice just change operator as soon as your out of contract because it won't get better with them.


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    #16
    squishey
    Registered Users Posts: 143 ✭✭squishey


    If this isn't resolved by close of business on the 16th November I will be sending the matter to Comreg. I have given Eircom over 5 weeks to fix the problem after I noticed it and I am bored of their constant false promises of sorting the issue and not actually giving me any answers.


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    #17
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    squishey wrote: »
    If this isn't resolved by close of business on the 16th November I will be sending the matter to Comreg. I have given Eircom over 5 weeks to fix the problem after I noticed it and I am bored of their constant false promises of sorting the issue and not actually giving me any answers.
    Hello squishey

    I can assure you that all advised credits have been applied to your account. I have requested that you be emailed and I am sorry this has not happened yet, If you want me to call to detail the credit applied feel free to drop me a PM of when is best time to call.

    Thanks
    Al


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    #18
    squishey
    Registered Users Posts: 143 ✭✭squishey


    Hi,

    Just wanted to confirm that it may have taken a while and the mention of Comreg but the newest bill has arrived and the credit has been applied to my account.

    Cheers


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    #19
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    squishey wrote: »
    Hi,

    Just wanted to confirm that it may have taken a while and the mention of Comreg but the newest bill has arrived and the credit has been applied to my account.

    Cheers
    Thanks for updating the thread squishey

    Thanks
    Al


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