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Direct Debits failed.
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23-10-2015 7:16pm#1I have set up direct debits with BOI but each direct debit has failed. (all with different companies- i have verified with the bank that the IBAN i have provided is valid. i also have mandate reference numbers. as far as i know, it is IMPOSSIBLE to get a mandate reference without a valid IBAN
I have contacted BOI telephone banking about this issue but they have simply told me that company 1, 2, 3 , etc. is FILLING in the incorrect IBAN! which is causing the DD not to be processed.
these are houshold bills which have to be paid , but BOI have told me that they have no responsibility for the direct debits and that the companies are to blame for this.
BOI have stated that some of the biggest companies are responsibile for separately entering my IBAN / bic without caps lock!!
my treatment over this has been scandalous by BOI , a i have never received any written clarification of this despite REPEATED weekly calls to the bank. i had one callback during working hours but each phonecall has a waste of time . can somebody give an answer regarding an important banking issue? can my own bank give me an answer? or will they repeat that direct debits are "nothing to do with them"!!!
how can a direct debit from my bank account have nothing to do with the bank?
can i get an answer? this issue has been happening for over 2 months with no answer or explanation from my bank
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Incorrect, a Unique Mandate Reference (UMR) is assigned by the creditor. They are literally just references created by the company, they don't need any information to create one.as far as i know, it is IMPOSSIBLE to get a mandate reference without a valid IBAN
BOI are correct. Failed direct debits are between the creditor and the bank. The creditor submits the DD to the bank. If it fails, the bank provides information to them on why it failed. It's up to the creditor to correct the information, so you should be talking to the companyBOI have told me that they have no responsibility for the direct debits and that the companies are to blame for thisBoardsie Enhancement Suite - a browser extension to make using Boards on desktop a better experience (includes full-width display, keyboard shortcuts, dark mode, and more). Now available through your browser's extension store.
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the information cannot be "corrected" as it was the information verified as correct by the BANK! so the bank is telling me , yes, the details on the mandate you have with your companies are CORRECT...perfect, no problem = when they refuse the direct debit it is somehow a campanies fault? are you telling me that three different companies can all make errors inputing IBANS onto a direct debit mandate? (these ibans were already verified as correct by the bank?!!
Incorrect, a Unique Mandate Reference (UMR) is assigned by the creditor. They are literally just references created by the company, they don't need any information to create one.as far as i know, it is IMPOSSIBLE to get a mandate reference without a valid IBAN
BOI are correct. Failed direct debits are between the creditor and the bank. The creditor submits the DD to the bank. If it fails, the bank provides information to them on why it failed. It's up to the creditor to correct the information, so you should be talking to the companyBOI have told me that they have no responsibility for the direct debits and that the companies are to blame for this
what to do? it has taken me two months to get even a reply from my own bank...0 -
The "mandate" is not what is submitted to the bank. The company submits a file. If the details in the file are incorrect, the company gets told exactly what the problem is. You need to get the company to find out what the exact error is and what the exact details are that they're submittingthe information cannot be "corrected" as it was the information verified as correct by the BANK! so the bank is telling me , yes, the details on the mandate you have with your companies are CORRECT...perfect, no problem = when they refuse the direct debit it is somehow a campanies fault? are you telling me that three different companies can all make errors inputing IBANS onto a direct debit mandate? (these ibans were already verified as correct by the bank?!!
what to do? it has taken me two months to get even a reply from my own bank...Boardsie Enhancement Suite - a browser extension to make using Boards on desktop a better experience (includes full-width display, keyboard shortcuts, dark mode, and more). Now available through your browser's extension store.
Firefox: https://addons.mozilla.org/addon/boardsie-enhancement-suite/
Chrome/Edge/Opera: https://chromewebstore.google.com/detail/boardsie-enhancement-suit/bbgnmnfagihoohjkofdnofcfmkpdmmce
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Good Morning pinkles,
the information cannot be "corrected" as it was the information verified as correct by the BANK! so the bank is telling me , yes, the details on the mandate you have with your companies are CORRECT...perfect, no problem = when they refuse the direct debit it is somehow a campanies fault? are you telling me that three different companies can all make errors inputing IBANS onto a direct debit mandate? (these ibans were already verified as correct by the bank?!!
Incorrect, a Unique Mandate Reference (UMR) is assigned by the creditor. They are literally just references created by the company, they don't need any information to create one.as far as i know, it is IMPOSSIBLE to get a mandate reference without a valid IBAN
BOI are correct. Failed direct debits are between the creditor and the bank. The creditor submits the DD to the bank. If it fails, the bank provides information to them on why it failed. It's up to the creditor to correct the information, so you should be talking to the companyBOI have told me that they have no responsibility for the direct debits and that the companies are to blame for this
what to do? it has taken me two months to get even a reply from my own bank...
Thank you for getting in contact with us here on Boards.ie and we are very sorry to hear that you're experiencing difficulty with recent Direct Debits.
We are sorry to repeat what our colleagues have advised you on the phone however, a Direct Debit is an agreement between yourself and the company and we as your bank simply facilitate the deduction once the details on the file are correct.
If this instruction is returned by ourselves, we will notify the originator as to why. As 28064212 correctly mentioned, you will need to contact the companies to query the reason for the failed Direct Debits. The companies should also be able to confirm the paying details to you in writing, which may help explain why this has happened. For your own clarification, you can check your IBAN details here.
Again, we're sorry that we're unable to provide you with further clarification on this however, this is really the originators responsibility to do so.
If we can help with anything else, please don't hesitate to contact us again.
Thanks,
Elaine0
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