Broken Edwin Jagger

andrew1977

When twisting the razor this morning to loosen it to change the blade,the connecting middle screw from the head of the razor to the handle disintegrated. :mad:

What causes that ? I gues my only option is to buy a new razor ?

What would you guys recommend around the 30-40 euro mark as a new razor for myself .

Thanks

hitemfrank

Edwin Jagger have a good track record of replacing broken razors if it's as a result of a manufacturing defect.

Send them an email with pictures and see how it goes.

andrew1977

hitemfrank wrote: »

Edwin Jagger have a good track record of replacing broken razors if it's as a result of a manufacturing defect.

Send them an email with pictures and see how it goes.

Thank you, I have found a couple of email addresses for the, mailed them now , lets see if the reply with anything .

Otherwise another one to be bought this week.

Vote 4 Pedro

Hi, EJ. replaced my broken razor without any drama, just wanted a pic by email, they sent out a free part.

If your going to buy a new razor go for a Murker 34c, I think it's the best razor within that budget. feels better quality than the EJ. and it's very nice to use.

andrew1977

Vote 4 Pedro wrote: »

Hi, EJ. replaced my broken razor without any drama, just wanted a pic by email, they sent out a free part.

If your going to buy a new razor go for a Murker 34c, I think it's the best razor within that budget. feels better quality than the EJ. and it's very nice to use.

Thanks for the reply and recommendation on the new razor.
I emailed EJ last night, got a reply back this morning to send pictures , some details etc to their repair department and they will be back to me within 3-5 working days. Lets see what happens.

andrew1977

Update from Edwin jagger today confirming they will send me a brand new razor in the post.

Now that is what I call fantastic customer service, absolutely top drawer customer service.
When it arrives I shall be thanking them and praising them on social media.
You cannot fault their response to keep customer satisfaction.

hitemfrank

Yes, indeed. Great customer service. If I ever find myself the position of buying a new DE I'll probably go with an EJ for their customer service record alone.

Prenderb

That IS fantastic. A company that stands over their products. Few and far between these days.

andrew1977

My new replacement razor arrived in the post today with a 5 pack of feather blades also.

Fantastic customer service.Absolutely top drawer. Well done Edwin Jagger, you have a customer for life now.