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Every time I try download an image or pdf attachment it asks for office 365 login

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  • 29-10-2015 7:04pm
    #1
    beeftweet
    Registered Users Posts: 15 ✭


    Every time I try download an image or pdf attachment it asks for office 365 login. Im using outlook. Im not signed up to use office 365. I have tried diferent devices but still same problem? Any help appreciated. Thanks


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    #2
    Alanstrainor
    Registered Users Posts: 23,157 ✭✭✭✭Alanstrainor


    What version of outlook are you using? When did this problem happen? Have you ever been able to download attachments with this version of outlook?

    In most of these situations we have to pin down WHEN this started happening, as that will most likely lead is in the right direction.


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    #3
    FSL
    Registered Users Posts: 1,456 ✭✭✭FSL


    Have you checked your file associations to check they are set to use the correct programme to open these file types?


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    #4
    beeftweet
    Registered Users Posts: 15 ✭beeftweet


    Alanstrainor wrote: »
    What version of outlook are you using? When did this problem happen? Have you ever been able to download attachments with this version of outlook?

    In most of these situations we have to pin down WHEN this started happening, as that will most likely lead is in the right direction.
    Only starting happening last week, never had any problems before. Using outlook online so not sure what version Got email welcome to office online I think they have upgraded outlook.. This could be causing issues??


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    #5
    beeftweet
    Registered Users Posts: 15 ✭beeftweet


    FSL wrote: »
    Have you checked your file associations to check they are set to use the correct programme to open these file types?
    I cant download them to open them in first place


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    #6
    Alanstrainor
    Registered Users Posts: 23,157 ✭✭✭✭Alanstrainor


    beeftweet wrote: »
    Only starting happening last week, never had any problems before. Using outlook online so not sure what version Got email welcome to office online I think they have upgraded outlook.. This could be causing issues??

    What browser are you using?

    When you look at the mail with the attachment, do you have options to download it as a zip, or download it any other way?

    If you open your downloads folder can you see this file there? If you can, right click and click "open with..." and then adobe reader.


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    #7
    beeftweet
    Registered Users Posts: 15 ✭beeftweet


    Alanstrainor wrote: »
    What browser are you using?

    When you look at the mail with the attachment, do you have options to download it as a zip, or download it any other way?

    If you open your downloads folder can you see this file there? If you can, right click and click "open with..." and then adobe reader.

    can't download the file. all options to download just brings me to the 365 login page. I cant download the file


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    #8
    kodistar
    Registered Users Posts: 78 ✭✭kodistar


    Ho there uninstall office 365 and then reinstall it should sort you out.hope i helped.


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    #9
    Alanstrainor
    Registered Users Posts: 23,157 ✭✭✭✭Alanstrainor


    beeftweet wrote: »
    can't download the file. all options to download just brings me to the 365 login page. I cant download the file

    You're going to have to post screen shots of what yours seeing, as thus far this makes little sense.


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