Delay in wages into account

kbrennank

Hi, can you please update on when issue is resolved with wages going into account, second time this has happened!

Tow

This happens every time a week, fortnight and month end coincide with each other.  It is caused by a lack of processing power...

andreac

Disgraceful altogether. Makes it worse that it was a 5 week month too for some people and no money today. It better be sorted asap!!

I then received a text from BOI saying Vodafone will be looking for a payment today and there are no funds there to cover it, eh, of course there isn't as you didn't put my bloody wages through!!

Stroke Politics

I think somebody in Cabinteely forgot to press send again this week.


I got that text as well, we have 3 Vodafone D/D/s due out today, but the warning text would have been set up to trigger yesterday, and nobody cancelled them from the queue. I don't think the Vodafone direct debits can be presented today as the credit reports which apply the wages/salaries credits have to be run off first before they go through. Once they put the rubber bands on back on the machine again the credit report will run, and then they'll apply the direct debits....

Hellrazer

See this is the benefit you get for paying almost 60 euros a quarter in fees for!!!!

dairina1991

ah me to... 
lovely no money in the bank this morning...
and surprise surprise   no answer from the reps yet...

Red Alert

No money in the account this morning either. This is absolutely disgraceful, and a repeated occurrence. Can the reps please give a description of what exactly has caused this? 

Bank of Ireland: Sarah

Hi all, 

Thanks for your posts here this morning. Sorry for the delay in posting here, we're working through the volume of queries. 

We're working to resolve the payment delay as soon as possible. We're sorry for any inconvenience caused. As direct debit payments are presented throughout the day, these will be paid as soon as funds are credited into your account. 

As soon as we get any more info on this, we'll let you know here.  

Thanks,
Sarah

andreac

Will this be sorted by today?? I have no money, literally no money now. Used my last 10 euro on diesel to get to work. Absolutely disgraceful carry on.

mattaiuseire

So if the funds don't become available until Monday, potentially millions of Euro's will be charged to customers for failed Direct Debits?

Bank of Ireland: Sarah

Hi all, 

Just to add, that we can assure you that no customer will be out of pocket arising from the delay this morning. 

Thanks,
Sarah

Aka Ishur

Me too

celica00

Hi Sarah,

i hope so!

I'm one of the people who is waiting for their money and i only found about it whilst trying to pay for petrol this morning!


Not pleasant at all.

Red Alert

If this is not sorted by this evening, will credits be made over the weekend or will this be left until Monday?

Streetwalker

Have to say this is most disappointing for both my wife and myself as our wages haven't gone through screwing a lot of bills up. Not the first time this has happened but will be the last as have no intention of continuing my day to day banking with BOI. Final straw I'm afraid.

celica00

Same here, Credit should be issued over the weekend if not sorted by 3PM today....bad enough to wait that long!

Cushie Butterfield

What measures have been put in place for account holders such as the poster above who found themselves in such an embarrassing situation?

Has an emergency helpline been set up?

Have accounts been flagged to allow direct debits to go through?

Have debit cards been flagged with a small overdraft facility?

If not, why not?

gtothek

What is the update on this? So bloody annoying.

Ally Dick

Tow wrote: »

This happens every time a week, fortnight and month end coincide with each other.  It is caused by a lack of processing power...

Yes. Not enough CPU.

celica00

Only NOW they know what was the issue and start resolving it........

kerosene

will this be resolved today?

Stroke Politics

Short answer to all your queries is they don't know when there will be a fix on this issue....

http://www.irishtimes.com/business/financial-services/some-bank-of-ireland-customers-experiencing-payment-delays-1.2411324

Red Alert

This is simply not acceptable. No real information - Was it a breakdown? Was it a mistake? Was it an inherent flaw? Was it human error? 

Nuw

Let me get this straight, we pay BOI to take care of our money. They hold on to it more than is acceptable and expect us to trot along with a simple 'oh sorry you got scr*wed by our lack of preparation, we could not foresee such a turn of event. You see, it's only the second times this happened to us within the last year, so how could we know it could happen?'

My dog knows better than to repeat twice the same mistake for god's sake!

And of course you get away with it, you don't give a flying f*ck about your customer, all that matters is that you get richer and richer using someone else's money, and you're right.
I mean, worse case scenario, you get more of our money through a governement 'save plan' so you poor little people don't go bankrupt due to your own stupidity....

OK, enough ranting...

Sort this and treat your customers as they should be treated, with respect and consideration, and maybe, just maybe, enough of us will keep our accounts opened for you to survive...

Penny Tration

Wonder what BOI will do about peoples' credit rating when direct debits start to bounce. financially squaring it up doesn't remove the mark from their credit score...

trickymicky

Any chance of a further update?

Flukey

This is one of the many reasons that electronic funds transfer is so inconvenient.  All employers should allow people the option of being paid by cheque, instead of having this inconvenience.

kerosene

The lack of information is almost as annoying as not having my wages processed.

kerosene

i didnt get a txt or email, only info seems to be on here.

jamesbere

I've my monthly rent to pay today. Interesting that this happens on a Friday and especially the last Friday of the month.

They say how it's inconvenient for customers but it seems very convenient for bank of ireland.

dustyrip

If this isn't sorted today I am moving bank.