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Delay in wages into account

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24

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    #32
    meme74
    Closed Accounts Posts: 153 ✭✭meme74


    Can a BOI rep please give a response other than "we are very sorry for the inconvenience" and "as soon as we have an update we'll let you know". Same responses on twitter all day long.

    We need to know what the status is at the minute - even if you dont have an update, let us know that you have made no further progress, dont just ignore us.

    We need to know what will happen with direct debits due to go out today if the funds are not in the accounts today (I already know that they will attempt to be called all throughout the day but what if the funds arent there today)

    We need to know if the funds are not in today, will the funds be in our accounts over the weekend if the problem is resolved or, even if the problem is resolved this evenig or over the weekend will we still have to wait til Monday to get our money?

    BOI are really ignoring the huge impact this has on people.


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    #33
    celica00
    Registered Users Posts: 880 ✭✭✭celica00


    at this stage i only want/NEED to know will we get paid today or not??????????


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    #34
    kerosene
    Registered Users Posts: 461 ✭✭kerosene


    Have to agree with you meme. If they let us know what timeframe it is likely to take to rectify matters, we could make some alternative arrangement


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    #35
    mattaiuseire
    Banned (with Prison Access) Posts: 295 ✭✭mattaiuseire


    Funds won't be credited on a weekend as the banks are closed.  So if it isn't resolved today it will be Monday.


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    #36
    meme74
    Closed Accounts Posts: 153 ✭✭meme74


    mattaiuseire wrote: »
    Funds won't be credited on a weekend as the banks are closed. So if it isn't resolved today it will be Monday.
    mattaiuseire, I know normally banks are closed over the weekend but, given the scale of the issue I was asking BOI if this is definite or not as you would expect them to process payments as soon as possible whether people need to work overtime or not to do it should not be an issue.


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    #37
    Ally Dick
    Registered Users Posts: 12,707 ✭✭✭✭Ally Dick


    mattaiuseire wrote: »
    Funds won't be credited on a weekend as the banks are closed.  So if it isn't resolved today it will be Monday.
    Credits can be applied on a Saturday, and will show up under Monday's date, but value in the shadow straight away. Debits cannot be applied on a Saturday. That's the rules


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    #38
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi all, 

    Thanks for your posts here. 

    We're hoping to have an update on this soon and will post here as soon as we do. We're confident that funds will credit today and thank you all for your patience with this. 

    Thanks,
    Sarah


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    #39
    endacl
    Registered Users Posts: 22,305 ✭✭✭✭endacl


    Update: PTSB will give you a €100 bonus to switch. Very happy ex-Ulster bank customer here. If a bank cocks up straightforward transactions....


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    #40
    dairina1991
    Registered Users Posts: 103 ✭✭dairina1991


    Fiu... money in the acc... glad its fixed for now


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    #41
    trickymicky
    Registered Users Posts: 88 ✭✭trickymicky


    Anyone else got paid I cant check my online banking?


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    #42
    Nuw
    Registered Users Posts: 509 ✭✭✭Nuw


    trickymicky wrote: »
    Anyone else got paid I cant check my online banking?
    I didn't....


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    #43
    Gaillimh1976
    Registered Users Posts: 738 ✭✭✭Gaillimh1976


    Switching to PTSB next week

    Can't be any worse and at least it's free


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    #44
    Nuw
    Registered Users Posts: 509 ✭✭✭Nuw


    Gaillimh1976 wrote: »
    Switching to PTSB next week

    Can't be any worse and at least it's free
    I kind of hope we all will... I know I am


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    #45
    andreac
    Registered Users Posts: 8,000 ✭✭✭andreac


    No, nothing yet in mine anyway.


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    #46
    kerosene
    Registered Users Posts: 461 ✭✭kerosene


    Just checked my account. no payment received as of yet


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    #47
    Vorny
    Registered Users Posts: 1 ✭Vorny


    Still nothing either :(


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    #48
    gtothek
    Registered Users Posts: 132 ✭✭gtothek


    Still no pay. Joke..


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    #49
    andreac
    Registered Users Posts: 8,000 ✭✭✭andreac


    Absolutely disgraceful carry on going in to a weekend, leaving people with no money. I have had to borrow from my job, highly embarrassing situation to be put in.


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    #50
    meme74
    Closed Accounts Posts: 153 ✭✭meme74


    Nope, my money still hasnt been paid to me. Joke.


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    #51
    Red Alert
    Hosted Moderators Posts: 7,486 ✭✭✭Red Alert


    Still nothing. 


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    #52
    Keisha07
    Registered Users Posts: 86 ✭✭Keisha07


    Still nothing here either


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    #53
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi all, 

    We're not forgetting you guys here on Boards, please bear with us as we're dealing with high volumes here on social media. We've no concrete update as of yet. We are working to ensure that all payments reach accounts today and we promise to update you as soon as we get more information. 

    Thanks,
    Sarah


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    #54
    meme74
    Closed Accounts Posts: 153 ✭✭meme74


    It is now COB and still no pay - BOI another update is required


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    #55
    SEPT 23 1989
    Registered Users Posts: 43,028 ✭✭✭✭SEPT 23 1989


    I would say you can forget about any money till Monday


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    #56
    meme74
    Closed Accounts Posts: 153 ✭✭meme74


    SEPT 23 1989 wrote: »
    I would say you can forget about any money till Monday
    I fear you could be right. Lack of communication from them is so frustrating.


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    #57
    Red Alert
    Hosted Moderators Posts: 7,486 ✭✭✭Red Alert


    Currently being discussed on RTE Drivetime. 


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    #58
    liverbird
    Registered Users Posts: 58 ✭✭liverbird


    I spoke to a colleague who's partner works for BOI

    its fancy dress day in the processing centre. Staff are manually entering payments. When I asked her to check my account he said yes I was affected and it would be 12 midnight at an estimate before I would be resolved.

    the lack of concrete information here is baffling. It would not take a mainframe database administrator five minutes to figure out what file fell over and caused thus issue. Its the fact they couldn't rollback for what ever reason that troubles me the most. I'm paid monthly. Its been a long week waiting on wages.


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    #59
    Red Alert
    Hosted Moderators Posts: 7,486 ✭✭✭Red Alert


    If they're manually entering payments then it's gone beyond ridiculous. 


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    #60
    liverbird
    Registered Users Posts: 58 ✭✭liverbird


    He also mentioned branches would be opening late this evening to accommodate emergency withdrawals bit the boi o Connell st in dublin was closed. So this could be a Chinese whisper out there.

    Perhaps BOI could ratify this staff commemt or confirm what branches if any may open tomorrow?


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    #61
    Eugene Norman
    Closed Accounts Posts: 5,191 ✭✭✭Eugene Norman


    Red Alert wrote: »
    If they're manually entering payments then it's gone beyond ridiculous. 

    And so likely to fail.


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