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Scheduling an eir Fibre installation without a mobile number?

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  • 30-10-2015 3:24pm
    #1
    dennyk
    Registered Users Posts: 1,704 ✭✭✭


    Hello,

    I am moving from the US to Killaloe in a week or so, and I'd like to schedule an installation of eir Fibre service at my new address. However, the online order form seems to require an Irish mobile number and will not accept my US phone number. I do not currently have an Irish number and will not have one until sometime on the week of November 9th, but I'd like to have service installed the week of November 9th if possible (and it seems the earliest available install dates are always 2+ weeks away). Is there any way to schedule an installation now without an Irish mobile number and then update the order with my number after I obtain an Irish mobile phone (so the installer can contact me the day of, etc.)?

    Thanks,

    Dennis Kennedy


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  • Options
    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    dennyk wrote: »
    Hello,

    I am moving from the US to Killaloe in a week or so, and I'd like to schedule an installation of eir Fibre service at my new address. However, the online order form seems to require an Irish mobile number and will not accept my US phone number. I do not currently have an Irish number and will not have one until sometime on the week of November 9th, but I'd like to have service installed the week of November 9th if possible (and it seems the earliest available install dates are always 2+ weeks away). Is there any way to schedule an installation now without an Irish mobile number and then update the order with my number after I obtain an Irish mobile phone (so the installer can contact me the day of, etc.)?

    Thanks,

    Dennis Kennedy
    Hi dennyk

    If you contact sales from abroad on 0035316714444 (ask to be forwarded to sales) an agent should be able to take your order and we can update with the number at a later time. Just to note, there is a cost variance between online orders and those which are placed over a call.

    I would highly recommend supplying a friends phone number (obviously with their permission) in this event but that's completely your choice.


    Thanks

    Al


  • Options
    #3
    dennyk
    Registered Users Posts: 1,704 ✭✭✭dennyk


    Thank you, Al, that worked a treat; I called and got an account set up and my install scheduled for November 11th. Appreciate the advice!


  • Options
    #4
    eir: Tony
    Closed Accounts Posts: 157 ✭✭eir: Tony


    dennyk wrote: »
    Thank you, Al, that worked a treat; I called and got an account set up and my install scheduled for November 11th. Appreciate the advice!
    Good to hear this denny k. If you should need any help in the future just let us know.
    Tony


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    #5
    Ah-Watch
    Registered Users Posts: 1,771 ✭✭✭Ah-Watch


    Good to see you got sorted Denny, I hadn't any issue ordering mine last week with my Verizon number so hopefully yours goes through without any hitches either ;)


  • Options
    #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Ah-Watch wrote: »
    Good to see you got sorted Denny, I hadn't any issue ordering mine last week with my Verizon number so hopefully yours goes through without any hitches either ;)
    Good to hear this too Ah-Watch :)

    Al


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