AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

Basq

Sent e-mail to AddressPal on this but two issues but thought someone here might enlighten me:

a) just realised I've lost card and have parcel due this week (well, landed to UK office on Friday afternoon). Requested a card reprint on website - how long does this take?
b) might be away when it eventually does arrive - Glasto from Wednesday - I did see mention of an Agent Authorisation form to allow someone to collect on your behalf but didn't see where to download this form. Any ideas?

Thanks in advance!

firestarter51

Basq wrote: »

Sent e-mail to AddressPal on this but two issues but thought someone here might enlighten me:

a) just realised I've lost card and have parcel due this week (well, landed to UK office on Friday afternoon). Requested a card reprint on website - how long does this take?
b) might be away when it eventually does arrive - Glasto from Wednesday - I did see mention of an Agent Authorisation form to allow someone to collect on your behalf but didn't see where to download this form. Any ideas?

Thanks in advance!

Can't see where to download the form either
I think there is a link to it when the email comes in letting you know it's arrived
Best option is to call them


Please contact An Post Customer Services on 01 7057600 or send an email to addresspalsupport@anpost.ie.

Virtanen

The form isn't attached to the email, it is the email. All the details are at the bottom

firestarter51

Virtanen wrote: »

The form isn't attached to the email, it is the email. All the details are at the bottom

How does that help the person
They want to fill it out in advance before they go away

Basq

That's hilarious!

So workflow presumably is print form, fill it in and sign it, post it to authorised person, person collects item on your behalf.

Spocker

Basq wrote: »

That's hilarious!

So workflow presumably is print form, fill it in and sign it, post it to authorised person, person collects item on your behalf.

The form is generic, it doesn't have any delivery specific information. I'll cut and paste it into a doc, and add it here in a minute

Nomination Form

MOH

Basq wrote: »

That's hilarious!

So workflow presumably is print form, fill it in and sign it, post it to authorised person, person collects item on your behalf.

Presumably since the person you authorise just has to provide one of the specified forms of ID, you could do so yourself and collect it without having the card.
Or worst case, you could fill in the authorisation form and authorise yourself, then just turn up with ID!

(sorry, I was assuming you were worried about the card not turning up in time - if you meant the package itself, then obviously this makes no sense!)

Basq

MOH wrote: »

Presumably since the person you authorise just has to provide one of the specified forms of ID, you could do so yourself and collect it without having the card.
Or worst case, you could fill in the authorisation form and authorise yourself, then just turn up with ID!

(sorry, I was assuming you were worried about the card not turning up in time - if you meant the package itself, then obviously this makes no sense!)

I know what you mean MOH.. if it does arrive before I go, I reckon I'll be doing exactly that.

Basq

AddressPal e-mailed me back as said as follows:

When you receive your notification from your designated collection office you will see that the Agent Authorisation form is provided at the end of your confirmation email from Address Pal.

The Agent Authorisation form is unique to your particular order

Have replied to say there's some flawed logic there if I'm away while the order comes.

firestarter51

Basq wrote: »

AddressPal e-mailed me back as said as follows:


Have replied to say there's some flawed logic there if I'm away while the order comes.

Parcel wizard is better in this case as you can nominate an address to send it to

3 companies all have there positives and negatives

The_Conductor

First issue today- after several orders- my parcel which was supposed to be sent to the post office in Lucan- has instead been sent to Newbridge, Co. Kildare........... They're going to reship via Naas- however, its probably going to take another 2 days to get here.

challengemaster

I've used it a lot already, and I've never once been asked for the card. Must not be a huge uptake yet, at least in this particular PO anyway.

Basq

firestarter51 wrote: »

Parcel wizard is better in this case as you can nominate an address to send it to

3 companies all have there positives and negatives

To be honest.. I prefer ParcelMotel to all of these.

Prefer to collect it my own time / give someone your 4 digit code to get it on your behalf. None of this "faffing" about with Authorisation Forms / Nominated Address.

But the item I got could only be delivered to UK mainland, so both PM and PW were out.

Discodog

What's the average delivery time these days ? My package was delivered to the UK depot on Friday.

The_Conductor

Discodog wrote: »

What's the average delivery time these days ? My package was delivered to the UK depot on Friday.

2-3 days- if it reached the depot on Friday- I'd imagine your local PO will have it today or tomorrow.

Andy From Sligo

im using the an post address pal service for the first time (i suppose you could call me an addresspal virgin )
So me delivery is at the UK address in St.Albans today - how long now til I can pick it up at my local post office then do you reckon? a day?,.... 2 days? ... 3days?

Depp

Andy From Sligo wrote: »

im using the an post address pal service for the first time (i suppose you could call me an addresspal virgin )
So me delivery is at the UK address in St.Albans today - how long now til I can pick it up at my local post office then do you reckon? a day?,.... 2 days? ... 3days?

can expect the text anywhere between monday and wednesday, was on the phone to them the other day and I was told theyre currently updating the system so they can give notifications other than ready for collection in future

Andy From Sligo

I have had absolutely no problems in the past using PM - however this time I ordered something off amazon UK (third party seller) who said that would not post to Norn Ireland only a UK mainland address, so I thought yeah why not join address pal .

They were supposed to send me out some kind of card through post ... but I havent received it yet. - think they said I can print up the email and use that until the card comes.

Why dont they just use a 4 digit pin system like PM? - send it to your mobile and just give pin number to post office counter staff - or even show them the text message as a form or ID?

firestarter51

Andy From Sligo wrote: »

I have had absolutely no problems in the past using PM - however this time I ordered something off amazon UK (third party seller) who said that would not post to Norn Ireland only a UK mainland address, so I thought yeah why not join address pal .

They were supposed to send me out some kind of card through post ... but I havent received it yet. - think they said I can print up the email and use that until the card comes.

Why dont they just use a 4 digit pin system like PM? - send it to your mobile and just give pin number to post office counter staff - or even show them the text message as a form or ID?

Post office need to scan something before they can release it and also scan the item so there is traceability for hub to customer
Easy enough really when you have the card

Andy From Sligo

anyone know if there will be any consequences for PM and Addresspal if UK leave Europe? will they still carry on continue the service? - I should imagine so, but I'm just beginning to wonder like

firestarter51

Andy From Sligo wrote: »

anyone know if there will be any consequences for PM and Addresspal if UK leave Europe? will they still carry on continue the service? - I should imagine so, but I'm just beginning to wonder like

It's unlikely to happen anyway
Betting for brexit is 7/1 and to remain is 1/14
Bookies don't normally get things that wrong

If it did it wouldn't make a difference to the three companies

usernamegoes

firestarter51 wrote: »

It's unlikely to happen anyway
Betting for brexit is 7/1 and to remain is 1/14
Bookies don't normally get things that wrong

If it did it wouldn't make a difference to the three companies

:-)

Will they now have to collect import tax.

firestarter51

usernamegoes wrote: »

:-)

Will they now have to collect import tax.

Duty free might be on the cards lol

firestarter51

Probably be a deal struck with Europe where the uk is park of the euro economic area like what Norway has
Won't be for another 2 years anyway

The_Conductor

firestarter51 wrote: »

Probably be a deal struck with Europe where the uk is park of the euro economic area like what Norway has
Won't be for another 2 years anyway

Where they have to comply with all the regulations- and pay more into the EU kitty than they do at the moment- but not have a seat at the table. There would be a frigging declaration of war............

firestarter51

The_Conductor wrote: »

Where they have to comply with all the regulations- and pay more into the EU kitty than they do at the moment- but not have a seat at the table. There would be a frigging declaration of war............

They will be penalised financially for leaving
A deal will have to be put to both sides over the next two years
It's not as simple as I'm leaving bye

The_Conductor

firestarter51 wrote: »

They will be penalised financially for leaving
A deal will have to be put to both sides over the next two years
It's not as simple as I'm leaving bye

They cannot and will not be offered terms better than those available to Switzerland or Norway- and are likely to be offered significantly worse terms- as a warning to other countries (particularly Denmark in the first instance)- not to follow suit.

firestarter51

The_Conductor wrote: »

They cannot and will not be offered terms better than those available to Switzerland or Norway- and are likely to be offered significantly worse terms- as a warning to other countries (particularly Denmark in the first instance)- not to follow suit.

The eu are considering a shake up now according the polish pm to try and make things better for other countries to keep the eu

The_Conductor

firestarter51 wrote: »

The eu are considering a shake up now according the polish pm to try and make things better for other countries to keep the eu

There has been a shakeup ongoing for the last 2 years.
It suits the Polish and some others to say there is going to be a shake up- predominantly- because they don't want any part in Merkels resettlement of refugees etc etc Add visa free access for Turkey into the mix- and voila- you have an explosive situation.

Its a mess.

Depp

interesting times ahead, just read that itll be at least 2 years, probably upwards of 5 before we see change even start so addresspal is safe for the minute, also the pound is after having a mini crash on the head of it so great time to buy from the uk aswel!

firestarter51

Depp wrote: »

interesting times ahead, just read that itll be at least 2 years, probably upwards of 5 before we see change even start so addresspal is safe for the minute, also the pound is after having a mini crash on the head of it so great time to buy from the uk aswel!

It hasn't dropped as much as the press etc are making out
It's now same rate it was against the euro in February

Depp

firestarter51 wrote: »

It hasn't dropped as much as the press etc are making out
It's now same rate it was against the euro in February

still better than it was yesterday anyway! was going to order something yesterday but I waited till today and saved a noticeable chunk!

firestarter51

Depp wrote: »

still better than it was yesterday anyway! was going to order something yesterday but I waited till today and saved a noticeable chunk!

€60 saving on €1000 compared to yesterday

bluestrattos

So far my experience with AddressPal isn't the best.
Apparently my parcel arrived and they kept it a secret.(no email, nothing on the website)
Until I got an email from them saying I had one day left to collect the parcel or they would return it.
Apparently I need to get a crystal ball!

Since my post office was holding my parcel, I happily walked to it, just to find out it wasn't there at all.
So I called Customer Service, and they politely understood my problem and would get back to me in a few minutes. Guess what? They didn't! So I called back after one hour, just to get the same polite conversation and they would get back to me.

At the moment, there's a parcel about to be returned, but AnPost doesn't know its location.

So far, I'm not impressed with AddressPal. I'll wait to see what happens with my situation, before I send them a proper complaint/suggestion.

I've been with PM for a few years, and no problems at all, but AddressPal... The only thing that makes AddressPal more appealing is the address in England, rather NI, I know still UK, but some online vendors do differentiate.

I should give an update on my first adventure with AddressPal:
After a month, I decided to contact their Customer Service via email (since by phone I got no luck).

So they reply to me with good news and an explanation on how there was a mix up with the addresses (I've two) so I got notified from one address while the parcel was actually on the other one.
But all is well since I got my parcel (they actually hold it for a few weeks), and I shall use their service again.

OldMrBrennan83

This post has been deleted.

The_Conductor

Patww79 wrote: »

This post has been deleted.

There is a link to print a form to have an agent collect an item for you in the e-mail they send you. They need your Address Pal card- proper ID of their own (passport/drivers license- work ID etc is not acceptable)- and the 3.50 fee.

OldMrBrennan83

This post has been deleted.

firestarter51

Patww79 wrote: »

This post has been deleted.

Go back a few posts and spocker has added the link to the form here
Helps to have a quick read first

OldMrBrennan83

This post has been deleted.

firestarter51

Patww79 wrote: »

This post has been deleted.

Would have saved you even asking just having a quick read, it's only a few pages back, that's the point of spocker adding the link

OldMrBrennan83

This post has been deleted.

Spocker

The_Conductor wrote: »

There is a link to print a form to have an agent collect an item for you in the e-mail they send you. They need your Address Pal card- proper ID of their own (passport/drivers license- work ID etc is not acceptable)- and the 3.50 fee.

If you haven't received the card in the post yet, a copy/print-out the original sign-up email will cover you

Andy From Sligo

Spocker wrote:

If you haven't received the card in the post yet, a copy/print-out the original sign-up email will cover you

Its been over a week i signed up and i still have t received a card in the post. They dont hurry themselves do they?

The_Conductor

Andy From Sligo wrote: »

Its been over a week i signed up and i still have t received a card in the post. They dont hurry themselves do they?

It was over a forthnight before I got mine. I guess they do them in batches.

firestarter51

Mine took a month
Very slow process
Even slower in the post office, it's a rural one and the woman is bonkers
That reminds me I must set up a new account because you can't just change post office location apparently

moonboy52

First time using AP.

It was delivered by Amazon last Tuesday. Contacted them yesterday. They wanted proof of signature.

Amazon do not provide signatures AFAIK, so i sent them a screenshot from my Amazon account.

Stuff can happen, but unless there is no way to ship to NI, i doubt i will be using them again

Andy From Sligo

ok - I tracked and traced with UK Royal mail. My package was delivered to St. albans address UK on 23rd June @ 10.08am - and we are on 27th June now and not a dickybird about it from my PO in Sligo - how do they deliver it from the last leg of UK to Ireland ? by snail pigeon is it? :mad:

The_Conductor

Andy From Sligo wrote: »

ok - I tracked and traced with UK Royal mail. My package was delivered to St. albans address UK on 23rd June @ 10.08am - and we are on 27th June now and not a dickybird about it from my PO in Sligo - how do they deliver it from the last leg of UK to Ireland ? by snail pigeon is it? :mad:

They wait until they have filled a container- and then they bring the whole container over- and send it to Portlaoise for sorting.

4-5 days is quite normal- occasionally it might be quicker- sometimes- if you're unlucky enough that they had just sent a container and you're at the start of a new container- it could be longer.........

What do you expect for three quid fifty?

KJ

I've never had to wait more than a few days. That being said, I work in UPS and the other day a parcel came in for somebody with the address pal address but they had put Ireland at the bottom so that would have to be sent back to St. Albans for sorting. Could have been yours.

moonboy52

I can only give my account on the service.

Following up from my post earlier, i received a missed call saying my parcel was in the post office i had earlier nominated.

I changed post office two days before the order as i was away for the week.

Phoned up their number, the girl phoned both PO's and no sign of the parcel or confirmation on my account

I e-mailed support again and got the response that they wanted proof of delivery again.

Shoddy service, for me at least