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Can't authenticate date of birth for Online Account

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  • 03-11-2015 11:03am
    #1
    unyx
    Registered Users Posts: 4 ✭


    Hello,

    I can't authenticate my date of birth on the Online Account page (I sent email to eservice already). When I login (I'm doing this for first time) I get to page where I've to enter my date of birth, no matter I'm entering the correct one, page keeps asking me for another. What I do wrong and how to pass that page?


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  • Options
    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi unyx,

    Thank you for getting in touch with us on Boards.ie.

    The Online Billing team will respond to you, but if you would like us to investigate here on Boards, we can do so - we would require your Electric Ireland account details: a sentence stating you are the account-holder, your account number, name, address and either date of birth or telephone number.

    Your query will be placed in a queue and you will be assisted ASAP.

    Kind regards,
    Una

    ________


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