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DPD Parcel Wizard - DPD Pickup

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    #302
    coach22
    Registered Users Posts: 518 ✭✭✭coach22


    First order with Parcel Wizard worked perfectly. Told it would arrive between 1.30-2.20 pm. Arrived at 2 pm. Will definitely use again


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    #303
    Quackster
    Moderators, Regional South Moderators Posts: 5,775 Mod ✭✭✭✭Quackster


    STG.Otaku wrote: »
    No, there is a DPD depot in Carrickfergus too. The DPD employee who took my call asked for all the details so they could see if it was delivered there.

    Yodel share the blame, of course, but DPD washed their hands of it there and then, and it's for that reason they can jog on. Never mind Yodel.

    EDIT: I should add, I did contact Yodel, who confirmed it was delivered to a commercial DPD address (even if it was Carrickfergus and not Mallusk).

    Cheers, I get it now. Carrickfergus DPD shouldn't have accepted it unless they could ensure it would be safely transferred to Mallusk.

    I haven't tried PW yet and, based on feedback so far, when I do it will only be for low-value items.


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    #304
    STG.Otaku
    Closed Accounts Posts: 1,214 ✭✭✭STG.Otaku


    Quackster wrote: »
    Cheers, I get it now. Carrickfergus DPD shouldn't have accepted it unless they could ensure it would be safely transferred to Mallusk.

    Yep, that's the deal right there. Thankfully Amazon didn't quibble and a replacement order is coming to me directly to Ireland (it's not really something that needs highlighting but for the purposes of this 'complaint' I'll denote the parcel was a high value item).

    Just the sheer audacity to say in no uncertain terms 'good luck' and deal with it was enough to put me off for good. Never again.


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    #305
    Berty
    Registered Users Posts: 26,149 ✭✭✭✭Berty


    I queried yesterday why they signed for my parcel in MY NAME and left it with a neighbour and they never replied. Free or not, I'm not using the service again. I don't expect Parcel Motel to leave it in the shop next to the locker because it suited them and Parcel Wizard shouldn't make assumptions about my deliveries either.


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    #306
    lena_mw
    Registered Users Posts: 15 ✭lena_mw


    Can you tell me if i can still order using Parcel Wizard if the shop i will be buying from require the signature??


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    #307
    MBSnr
    Registered Users Posts: 2,191 ✭✭✭MBSnr


    Berty wrote: »
    I queried yesterday why they signed for my parcel in MY NAME and left it with a neighbour and they never replied. Free or not, I'm not using the service again. I don't expect Parcel Motel to leave it in the shop next to the locker because it suited them and Parcel Wizard shouldn't make assumptions about my deliveries either.

    Not only DPD to be fair. DHL delivered to my house when I wasn't in and left it there. They then emailed me proof of delivery with my faked signature on it!! Classic.


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    #308
    Curb Your Enthusiasm
    Registered Users Posts: 3,478 ✭✭✭Curb Your Enthusiasm


    Just off the phone with them.
    There have been issues with RoyalMail delivering parcels to ParcelMotel's depot instead of DPD's.
    The postman looks at the PWxxxxx number and just assumes its ParcelMotel I'm guessing.

    I've had three parcels delivered so far by them and all were on-time.


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    #309
    Curb Your Enthusiasm
    Registered Users Posts: 3,478 ✭✭✭Curb Your Enthusiasm


    STG.Otaku wrote: »
    No, there is a DPD depot in Carrickfergus too. The DPD employee who took my call asked for all the details so they could see if it was delivered there.

    Yodel share the blame, of course, but DPD washed their hands of it there and then, and it's for that reason they can jog on. Never mind Yodel.

    EDIT: I should add, I did contact Yodel, who confirmed it was delivered to a commercial DPD address (even if it was Carrickfergus and not Mallusk).

    I was just told by DPD they do not have a depot in Carrickfergus, so don't know how it got there.


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    #310
    IrishBlaine
    Registered Users Posts: 219 ✭✭IrishBlaine


    Good service by them on my end, Parcel delivered today, Should have had another one today but got delayed by Royal Mail's end but DPD got it today, Amazon extended my Prime trial by a month as a result :)


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    #311
    Laphroaig52
    Registered Users Posts: 1,099 ✭✭✭Laphroaig52


    Techmaster wrote: »
    Just off the phone with them.
    There have been issues with RoyalMail delivering parcels to ParcelMotel's depot instead of DPD's.

    They just told me the same thing.
    My parcel still hasn't shown up even though Amazon recorded it as delivered on Friday morning.

    PW didn't respond or acknowledge my email queries since Friday but I got them on the phone handy enough today.

    They aren't exactly proactive about resolving the problem either.

    I know it is not their fault if the postman can't read the address but surely the confusion with ParcelMotel was a foreseeable issue that could have been considered at the outset. For example by not using an almost identical ID format to PM especially when they are located so close together?

    Also, as it is a known issue now, it wouldn't hurt for them to nip across the road to their buddies in PM and see if there is a bunch of their parcels waiting for them.

    I'm sure it will all sort itself out in the coming weeks and I know some have had a smooth experience. But to me they are coming across as a bit amateurish so far....

    Anyway good ol' Amazon sent out a replacement almost immediately when I told them what happened.
    They were a bit too efficient actually and before I could intervene they had already sent it to PW again...oh well.


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    #312
    5star02707
    Registered Users Posts: 2,467 ✭✭✭5star02707


    They're right across Parcel Motel!! hahaha i thought it's in mainland UK.

    What if the seller does not ship for free to Northern Ireland tho? :S

    https://www.google.co.uk/maps/dir/Newtownabbey+BT36+4PE,+UK/BT36+4TY,+UK/@54.6780915,-6.0054752,15.75z/data=!4m13!4m12!1m5!1m1!1s0x4861a87ce9249dbf:0xee2f1a4af7d109ee!2m2!1d-6.0078268!2d54.6767427!1m5!1m1!1s0x4861a7d55fc80aad:0xf5dd8116e3ca9b2e!2m2!1d-5.9968672!2d54.6799499


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    #313
    bored_newbie
    Registered Users Posts: 797 ✭✭✭bored_newbie


    Laphroaig52 wrote: »
    They just told me the same thing.
    I know it is not their fault if the postman can't read the address but surely the confusion with ParcelMotel was a foreseeable issue that could have been considered at the outset. For example by not using an almost identical ID format to PM especially when they are located so close together?

    Also, as it is a known issue now, it wouldn't hurt for them to nip across the road to their buddies in PM and see if there is a bunch of their parcels waiting for them.

    Parcel Motel have turned the lights off and aren't answering their phones, while they wait for the Parcel Wizard guy to leave their front porch.


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    #314
    N64
    Registered Users Posts: 1,297 ✭✭✭N64


    I've had a few Royal mail deliveries reach Parcel Wizard no problems.


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    #315
    Lord Spence
    Registered Users Posts: 2,147 ✭✭✭Lord Spence


    How in gods name do u change the delivery address using the wizard?


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    #316
    Curb Your Enthusiasm
    Registered Users Posts: 3,478 ✭✭✭Curb Your Enthusiasm


    Lord Spence wrote: »
    How in gods name do u change the delivery address using the wizard?

    Both the account section and address book section allow you to edit and add addresses.


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    #317
    Lord Spence
    Registered Users Posts: 2,147 ✭✭✭Lord Spence


    Techmaster wrote: »
    Both the account section and address book section allow you to edit and add addresses.

    Yes I have two addresses in my address book, but when I want to change the delivery address for a future delivery it doesn't give me an option to change from home address to my work address


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    #318
    N64
    Registered Users Posts: 1,297 ✭✭✭N64


    Lord Spence wrote: »
    Yes I have two addresses in my address book, but when I want to change the delivery address for a future delivery it doesn't give me an option to change from home address to my work address

    You have to mark it in the calendar that you want it delivered to another address.


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    #319
    CB19Kevo
    Registered Users Posts: 799 ✭✭✭CB19Kevo


    5star02707 wrote: »
    They're right across Parcel Motel!! hahaha i thought it's in mainland UK.

    What if the seller does not ship for free to Northern Ireland tho? :S

    https://www.google.co.uk/maps/dir/Newtownabbey+BT36+4PE,+UK/BT36+4TY,+UK/@54.6780915,-6.0054752,15.75z/data=!4m13!4m12!1m5!1m1!1s0x4861a87ce9249dbf:0xee2f1a4af7d109ee!2m2!1d-6.0078268!2d54.6767427!1m5!1m1!1s0x4861a7d55fc80aad:0xf5dd8116e3ca9b2e!2m2!1d-5.9968672!2d54.6799499

    Yeah can someone confirm if they have a mainland depot that can be used?


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    #320
    IrishBlaine
    Registered Users Posts: 219 ✭✭IrishBlaine


    CB19Kevo wrote: »
    Yeah can someone confirm if they have a mainland depot that can be used?

    No just the one in Antrim.


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    #321
    thecivvie
    Registered Users Posts: 3,019 ✭✭✭thecivvie


    2 deliveries in and happy

    Join Ireland Weather Network

    http://irelandweather.eu/index.php




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    #322
    Only
    Registered Users Posts: 944 ✭✭✭Only


    Kenny Bania wrote: »
    Anyone know what they do about oversized parcels? I just got a 48" TV sent to Parcel Wizard from Amazon.

    Parcel Motel usually charge you a fee which I'm fine with (and give you the option of home delivery); but Parcel Wizard don't mention this as an option in their FAQ - they only state a max size. So what will happen my TV when it arrives at their UK depot?

    Did you get your TV yet Kenny Bania?


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    #323
    Peig Sayers
    Registered Users Posts: 1,083 ✭✭✭Peig Sayers


    thecivvie wrote: »
    2 deliveries in and happy

    Just got a text to say my next parcel will be delivered tomorrow! Happy days :D


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    #324
    DPD Ireland: Ciara
    Company Representative Posts: 227 Verified rep ✭DPD Ireland: Ciara


    Hi All,

    Ciara from DPD Parcel Wizard here! Sorry we were not able to reply directly to you until now. Do feel free to send us your queries and comments. We would love to get some feedback on our new service!


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    #325
    Only
    Registered Users Posts: 944 ✭✭✭Only


    DPD Ireland: Ciara wrote: »
    Hi All,

    Ciara from DPD Parcel Wizard here! Sorry we were not able to reply directly to you until now. Do feel free to send us your queries and comments. We would love to get some feedback on our new service!

    Hi Ciara, Can you tell us what is the story for pricing of delivery of oversized packages using Parcel Wizard?


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    #326
    DPD Ireland: Ciara
    Company Representative Posts: 227 Verified rep ✭DPD Ireland: Ciara


    STG.Otaku wrote: »
    I should add, I did contact Yodel, who confirmed it was delivered to a commercial DPD address (even if it was Carrickfergus and not Mallusk).

    Hi STG.Otaku,

    I'm afraid we don't have a depot in Carrickfergus, but if you forward us your Parcel Wizard ID we'll be able to look into this one for you.

    Thanks,
    Ciara


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    #327
    DPD Ireland: Ciara
    Company Representative Posts: 227 Verified rep ✭DPD Ireland: Ciara


    Only wrote: »
    Hi Ciara, Can you tell us what is the story for pricing of delivery of oversized packages using Parcel Wizard?

    Hi Only,

    It depends on the size and weight of each consignment, however, given the fact that we don't have to fit parcels into lockers we can be a lot more flexible :)


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    #328
    IrishBlaine
    Registered Users Posts: 219 ✭✭IrishBlaine


    Hi Ciara, When would we know when our first 3 free deliveries are up and how is payment arranged?


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    #329
    DPD Ireland: Ciara
    Company Representative Posts: 227 Verified rep ✭DPD Ireland: Ciara


    Laphroaig52 wrote: »
    I know it is not their fault if the postman can't read the address ....

    Hi Laphroaig52,

    Let us know if you haven't received your parcel yet, in order to check it out for you.

    Thanks,
    Ciara


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    #330
    DPD Ireland: Ciara
    Company Representative Posts: 227 Verified rep ✭DPD Ireland: Ciara


    IrishBlaine wrote: »
    Hi Ciara, When would we know when our first 3 free deliveries are up and how is payment arranged?

    Hi there,

    Once your 3 free deliveries are up and we have a consignment waiting for you in our UK Virtual address, we will email you with your payment options.


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    #331
    Only
    Registered Users Posts: 944 ✭✭✭Only


    DPD Ireland: Ciara wrote: »
    Hi Only,

    It depends on the size and weight of each consignment, however, given the fact that we don't have to fit parcels into lockers we can be a lot more flexible :)

    Can you give us some example guidelines?


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