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Lack of Customer Service

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  • 08-11-2015 7:18pm
    #1
    Helpneeded86
    Registered Users Posts: 523 ✭✭✭


    I called last week a few days earlier than my 2 year contract date was up. The agent said she would arrange a call back for me to discuss a new contract. This call never came.

    Last Friday I spent 45 minutes on the phone been transferred from department to department and no one willing discuss offering me a new contract.

    Can anyone offer me a reason why I should stay.


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Helpneeded86 wrote: »
    I called last week a few days earlier than my 2 year contract date was up. The agent said she would arrange a call back for me to discuss a new contract. This call never came.

    Last Friday I spent 45 minutes on the phone been transferred from department to department and no one willing discuss offering me a new contract.

    Can anyone offer me a reason why I should stay.
    Hi Helpneeded86

    I'm sorry to hear this and sincere apologies for the inconvenience - I'm afraid I'll be unable to arrange a call although It's best to contact the Loyalty team (free phone 1901) - When you enter your number choose option 4 when prompted and then option 3 when again prompted - basically choose the options which the automated voice identifies as 'remove a service'.

    Thanks
    Al


  • Options
    #3
    Helpneeded86
    Registered Users Posts: 523 ✭✭✭Helpneeded86


    eir: Alan wrote: »
    Helpneeded86 wrote: »
    I called last week a few days earlier than my 2 year contract date was up. The agent said she would arrange a call back for me to discuss a new contract. This call never came.

    Last Friday I spent 45 minutes on the phone been transferred from department to department and no one willing discuss offering me a new contract.

    Can anyone offer me a reason why I should stay.
    Hi Helpneeded86

    I'm sorry to hear this and sincere apologies for the inconvenience - I'm afraid I'll be unable to arrange a call although It's best to contact the Loyalty team (free phone 1901) - When you enter your number choose option 4 when prompted and then option 3 when again prompted - basically choose the options which the automated voice identifies as 'remove a service'.

    Thanks
    Al
    I have a business account.


  • Options
    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Apologies Helpneeded86

    In that case please contact business accounts on free phone 1800601701 and an agent will transfer you the the business loyalty team.

    Thanks
    Al


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