NEST - technical details and suitability

timmythesheep

Hi,

I spoke to three different this morning in relation to Nest and no one was able to answer my questions.

Specifically:

• I have 4 heading zones and a digital programmer.  I only want Nest for zone 1.  How will this work?? i.e. do I set 'Zone 1' on my existing programmer to always 'on' or 'off'? Do I continue to use zones 2-4 as normal? 
• My boiler is in the attic - will it be able to communicate with the the thermostat on the ground floor in a modern, insulated A3 rated house with internal fir doors?
• Can an installer come out to assess suitability?
• Can someone with technical knowledge explain how it works to me before I sign up?
  

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Most frustratingly I cannot sign up online as my MPRN number is unknown - no one on the phone can tell me why but I do not want to have to go through the ordering process on the phone as it is painful.

Electric Ireland: Una

Hi timmythesheep,

Sorry to read of your unhappiness with your customer experience.

Just to clarify with you first: is it Home Services (1850 30 50 85 or 1850 372 333) whom you telephoned?

Thanks,
Una

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timmythesheep

Electric Ireland: Una wrote: »

Hi timmythesheep,

Sorry to read of your unhappiness with your customer experience.

Just to clarify with you first: is it Home Services (1850 30 50 85 or 1850 372 333) whom you telephoned?

Thanks,
Una

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Hi, 

I called both numbers, but on the Home Services number, no matter what option I picked I couldn't get to speak to a person. Just recorded message after recorded message. It was only 9.38am...maybe too early? 

Electric Ireland: Una

Hi again timmythesheep,

If you private message us your telephone number, we will organise a call to you ASAP if you like?

Una

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