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Unable to access online account

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  • 10-11-2015 10:16am
    #1
    shawnxxiong
    Registered Users Posts: 84 ✭✭


    Hi,

    I found myself unable to access to electric Ireland online account. Last week, I asked to cancel my account as I am moving out. But I haven't receive any notification my account has already been canceled.

    Could you help?

    Cheers!


Comments

  • Options
    #2
    Electric Ireland: Brige N
    Closed Accounts Posts: 346 ✭✭Electric Ireland: Brige N


    Hi shawnxxiong,

    Thanks for your message.

    We are aware that some customers are experiencing issues accessing their online account information.

    However, if you would like us to look into your account to determine if it has been closed we can do so here on Boards for you.

    Could you please send us a private message with the following details?
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)
    We can then look into your query.

    Thanks,
    Brige

    ________


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