365 Help

corsav6

I set up a new account 2 weeks ago and have been unable to use your online services.
I called the online activation number to set it up and all seemed to be correct from your point of view, but when I tried to log-on to the app I encountered an error with my details.
I called back for assistance but your rep said details were correct and delete the app and retry. Guess what? same issue.
So no access to my account through Android app or your website.
I would appreciate any assistance you could give me.

Bank of Ireland: Nicola

corsav6 wrote: »

I set up a new account 2 weeks ago and have been unable to use your online services.
I called the online activation number to set it up and all seemed to be correct from your point of view, but when I tried to log-on to the app I encountered an error with my details.
I called back for assistance but your rep said details were correct and delete the app and retry. Guess what? same issue.
So no access to my account through Android app or your website.
I would appreciate any assistance you could give me.

Hi corsav6,

Thanks for getting in touch with us here on Boards.ie and sorry to hear that you are having difficulties logging in.

Can you let me know if you're getting a specific error message when you try to login to either the website or the app?
Thanks
Nicola

corsav6

Bank of Ireland: Nicola wrote: »

corsav6 wrote: »

I set up a new account 2 weeks ago and have been unable to use your online services.
I called the online activation number to set it up and all seemed to be correct from your point of view, but when I tried to log-on to the app I encountered an error with my details.
I called back for assistance but your rep said details were correct and delete the app and retry. Guess what? same issue.
So no access to my account through Android app or your website.
I would appreciate any assistance you could give me.

Hi corsav6,

Thanks for getting in touch with us here on Boards.ie and sorry to hear that you are having difficulties logging in.

Can you let me know if you're getting a specific error message when you try to login to either the website or the app?
Thanks
Nicola

Hi Nicola, thanks for the quick response.

The error message says incorrect details, I'm at work now so I'll try to log-on when I'm on lunch at get the exact wording.

Bank of Ireland: Nicola

corsav6 wrote: »

Bank of Ireland: Nicola wrote: »

corsav6 wrote: »

I set up a new account 2 weeks ago and have been unable to use your online services.
I called the online activation number to set it up and all seemed to be correct from your point of view, but when I tried to log-on to the app I encountered an error with my details.
I called back for assistance but your rep said details were correct and delete the app and retry. Guess what? same issue.
So no access to my account through Android app or your website.
I would appreciate any assistance you could give me.

Hi corsav6,

Thanks for getting in touch with us here on Boards.ie and sorry to hear that you are having difficulties logging in.

Can you let me know if you're getting a specific error message when you try to login to either the website or the app?
Thanks
Nicola

Hi Nicola, thanks for the quick response.

The error message says incorrect details, I'm at work now so I'll try to log-on when I'm on lunch at get the exact wording.

Thanks corsav6,

Let me know once you have access if you're still getting an error message. 

Thanks
Nicola

corsav6

So the app says "Your login details are incorrect. Please try again".
The website says "We are unable to process your request at this time"

I rang the 1890 helpline and they confirmed my details are correct so I don't want to ring again as it cost me money and it takes ages to get through to an advisor.

Bank of Ireland: Nicola

corsav6 wrote: »

So the app says "Your login details are incorrect. Please try again".
The website says "We are unable to process your request at this time"

I rang the 1890 helpline and they confirmed my details are correct so I don't want to ring again as it cost me money and it takes ages to get through to an advisor.

Hi corsav6,

Thanks for getting back to me and sorry that you're still unable to login.

I think I know what might be causing this, can I ask you to send me a PM with your name, the branch that your account is with and a contact phone number (don’t include any account or login details) so I can arrange a call to you?

To send a private message on Boards, please click on the link in my signature below and make sure that you have private messaging enabled in your Boards settings.

Thanks
Nicola 

corsav6

Bank of Ireland: Nicola wrote: »

corsav6 wrote: »

So the app says "Your login details are incorrect. Please try again".
The website says "We are unable to process your request at this time"

I rang the 1890 helpline and they confirmed my details are correct so I don't want to ring again as it cost me money and it takes ages to get through to an advisor.

Hi corsav6,

Thanks for getting back to me and sorry that you're still unable to login.

I think I know what might be causing this, can I ask you to send me a PM with your name, the branch that your account is with and a contact phone number (don’t include any account or login details) so I can arrange a call to you?

To send a private message on Boards, please click on the link in my signature below and make sure that you have private messaging enabled in your Boards settings.

Thanks
Nicola 

This is what I get,

"Bank of Ireland: Nicola has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

If you are trying to send this message to multiple recipients, remove Bank of Ireland: Nicola from the recipient list and send the message again."


I'm at work so it may take me a while to respond here. 

Bank of Ireland: Nicola

Hi corsav6,

I've sent you a PM there now.

Thanks
Nicola

corsav6

BoI rep called and problem was sorted in minutes. Thanks to all who helped, excellent service.

Bank of Ireland: Sarah

corsav6 wrote: »

BoI rep called and problem was sorted in minutes. Thanks to all who helped, excellent service.

Glad to hear this corsav6. Thanks for the update. 

Sarah