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Still being direct debited for my previous address

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  • 10-11-2015 7:37pm
    #1
    Loony
    Registered Users Posts: 5 ✭


    Hi,

    [font=arial, sans-serif]I'm still receiving electricity bills for my previous address. Money is still being debited from my bank account. I am no longer at this address, nor have I been since July 31st of this year. I made you aware that I was moving and sent you an email in September after I was billed stating same. Why am I still being billed?[/font]



    [font=arial, sans-serif]Can you please let me  know asap what the story is? I tried ringing customer care and they keep telling me they need a meter reading, which I provided in July. I no longer have access to my old flat, as my old landlord has sold the property. I'm just trying to stop being billed for electricity I'm not using![/font]


Comments

  • Options
    #2
    Electric Ireland: Brige N
    Closed Accounts Posts: 346 ✭✭Electric Ireland: Brige N


    Hi Loony,

    We're sorry to read this.

    In order for us to look into this, could you send us a private message with the following details?
    • Your full name as it would appear on the account
    • Your account number
    • The first line of the address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)
    We can then investigate your query.

    Thanks,
    Brige

    ________


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