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Aerlingus AerClub/Avios
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Quick amendment to the foregoing. I had a look and the the 053 ticket number IS printed on a check in desk boarding pass. MAY not be on a Self Service BP
and definitely not on the confirmation.
As an atonement I've copied the AerClub section (not the full article) from the piece in the IT....AerClub from Aer Lingus: “We aim to offer a world class service and to meet the needs of the modern international traveller. With this in mind, we’ve developed AerClub as a loyalty programme for everyone. Join today and start collecting straight away towards reward flights and tier benefits. It’s our way of saying thanks for choosing to fly with us.” So says the promotional blurb on the fairly new AerClub section of the Aer Lingus website.
Now that makes the system sound great, but many of the 100,000 people who belonged to the Aer Lingus Gold Circle frequent-flyer programme which AerClub has replaced are not happy.
The Gold Circle Club was an air miles-based programme which saw points assigned based on the duration of your flight. The new system assigns points based on how much cash you spend on your flights. This works to airlines’ advantage because they get to reward high-spending passengers as opposed to those who fly the longest distances but don’t necessarily spend the most on their tickets.
AerClub has four tiers of membership: Gold, Silver, Platinum and Concierge, and the tier you get access to depends on how much you have spent in the last year – you get three Avios points for every €1 spent on flights.
When we asked about loyalty schemes online last week many people lined up to give out about the new scheme.
“Where possible I have always flown Aer Lingus for business and leisure trips since the early 1990s,” wrote Caroline Martha McGee
She assiduously collected points, and when the Gold Club scheme ended she was sent a closing balance of 4,250 points. “However, when my AerClub account information was sent to me early in 2017 it showed the same ‘Welcome’ balance of 250 points as other members of my family (who do minimal travel with AL). It did not show any credit for the number of points accrued during 2016.”
When she contacted the company she was told that because she was at “applicant” status when the scheme closed she was not eligible to have the Gold Card points transferred to AerClub. “I have been stonewalled in my attempts to resolve the issue with Aer Lingus staff. I have tried to contact the AerClub migration team but they do not speak to customers on the phone apparently!”
Colin O’Regan said Aer Lingus had used the switch “to sneakily change their terms and conditions, removing the facility to redeem your points to retain your membership if you didn’t reach the minimum points to retain your status in the previous 12 months”.
It is “the least value ever for ordinary frequent flyer and gives the business flyer what they already paid for”, said Pauline Evers.
“The new AerClub loyalty scheme is pretty awful,” was the view of Elisa Duncan Cullen. “
The migration from Gold Circle to AerClub resulted in 75 per cent reduction in value of points... so much for loyalty,” said David Balbirnie.
We contacted the airline who sent us a statement extolling the virtues of the new scheme. It concluded by saying that an “historic lack of investment in Gold Circle meant there were some technical issues in migrating some members to the new AerClub platform”.
The spokeswoman acknowledged this “has caused some dissatisfaction amongst our membership base. This must however be taken in the context of a programme with 500,000 members”. She said the airline was “pleased to report we have resolved the vast majority of these issues and our team continues to work hard to resolve any further problems members may be experiencing. Our research indicates that AerClub members are satisfied with the programme”
The statement concluded by saying that “any major change-programme has challenges, but we are pleased to have delivered a bespoke programme which is centred on providing Irish consumers with a truly Irish reward programme and our team continues to make the necessary improvements to address any outstanding member issues.”0 -
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Gareth Keenan wrote: »Quick amendment to the foregoing. I had a look and the the 053 ticket number IS printed on a check in desk boarding pass. MAY not be on a Self Service BP and definitely not on the confirmation.
.
So your ticket number will appear where Electronic is shown on the boarding card.
Screen Shot 2017-05-09 at 8.49.54 AM.png
If you need the PNR, get a app for your phone that can scan PDF419 and scan the barcode, you will see your name, space, then E2XXXXX, where 2XXXXX is the PNR
For mobile boarding pass, on iPhone at least, select the boarding card in the wallet, tap the i icon in the bottom right and the ticket number and PNR will be shown0 -
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