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direct debit

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  • 13-11-2015 6:22pm
    #1
    the galway secret
    Registered Users Posts: 102 ✭✭


    I had a direct payment set up but I paid the bill 2 days early and the day the debit would usually be taken out I was charged 12.70 as an unpaid fee. I am wondering why I was charged this when the bill was already paid and will it be returned seen as the bill was paid early and not late


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    the galway secret wrote: »
    I had a direct payment set up but I paid the bill 2 days early and the day the debit would usually be taken out I was charged 12.70 as an unpaid fee. I am wondering why I was charged this when the bill was already paid and will it be returned seen as the bill was paid early and not late
    Hi the galway secret, 

    Thank you for contacting us here on Boards. 

    If this was a payment to your BOI Credit card, please note that in order for the manual payment to be processed in time, we need to receive the payment at least four working days in advance of your direct debit. 
    Please send your query on 365 Online by choosing the Online Service Desk and the Ask a Question option and a representative with account access will be happy to look into this for you. Alternatively you can call Bank of Ireland Direct on 0818 365365 between the hours of 8am and midnight Monday to Friday and 9am to 6pm on weekends. 

    Thanks,
    Sarah


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