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Recurring service problem

TopTec · 2015-11-15 22:37:33

Interruptions to broadband signal, sometimes with no phone service, is becoming more common. The issue has gone on for 2 years. It happened yesterday evening and is now happening this evening. 3 times last week. It lasts from a few minutes to 15 to 20 minutes, and very occasionally for longer. It ALWAYS happens during…

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15-11-2015 11:37pm

#1

TopTec

Registered Users Posts: 1,167 ✭✭✭

Join Date: April 2011

Posts: 1116

Interruptions to broadband signal, sometimes with no phone service, is becoming more common. The issue has gone on for 2 years. It happened yesterday evening and is now happening this evening. 3 times last week. It lasts from a few minutes to 15 to 20 minutes, and very occasionally for longer.

It ALWAYS happens during windy conditions. One of your engineers called about a week ago after I made another report but could find no issues on the line. The line to me passes runs along a lane and through lots of trees and although your engineers told me in the summer they would trim back some of the branches they never did and never returned. Over the summer a local farmer and I trimmed back ones we could reach.

Your engineer told me to continued reporting the stoppages until the issue was resolved,

Please get this sorted... I am losing patience

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#2 16-11-2015 4:46pm
TopTec

Registered Users Posts: 1,167 ✭✭✭

Join Date: April 2011

Posts: 1116

No phone service from 1pm for 35 mins, broadband also down.

TT

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#3 17-11-2015 5:34pm
TopTec

Registered Users Posts: 1,167 ✭✭✭

Join Date: April 2011

Posts: 1116

Is there anyone from EIR going to respond or is this a pointless forum?? 2 days and waiting.... why bother claiming a 12 hour response time? Lost service again this afternoon.

TT

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#4 17-11-2015 5:39pm
eir: Alan

Closed Accounts Posts: 1,305 ✭✭✭

Join Date: September 2015

Posts: 1287

Apologies for the delays TopTec

I'm sorry to hear of the technical issue you are experiencing. If you would like to PM me your eir account number I will be happy to look in to this for you.

Thanks
Al

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