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Renewed Contract - Broadband speed now a tenth of what it should be

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  • 16-11-2015 10:05am
    #1
    Newtown90
    Registered Users Posts: 1,604 ✭✭✭


    Hi there,

    My mother rang Eir last week to see if there was any better offer to sign up to since the broadband speed is so sh*t in the area.

    We are paying for 8mb how ever generally got 3/4mb which we are not happy about.

    On saturday I went home and found there was a new router/modem that arrive in the house after this new contract, tried to set it up and no way would it connect to the internet, so I reverted to our own router.

    I did a speed test and I was recieving 0.8mb standing a foot from the router.

    This is a farce! We cannot even have two people on the internet at the same time!

    This needs to be sorted asap!


Comments

  • Options
    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Newtown90 wrote: »
    Hi there,

    My mother rang Eir last week to see if there was any better offer to sign up to since the broadband speed is so sh*t in the area.

    We are paying for 8mb how ever generally got 3/4mb which we are not happy about.

    On saturday I went home and found there was a new router/modem that arrive in the house after this new contract, tried to set it up and no way would it connect to the internet, so I reverted to our own router.

    I did a speed test and I was recieving 0.8mb standing a foot from the router.

    This is a farce! We cannot even have two people on the internet at the same time!

    This needs to be sorted asap!
    Hi Newtown90

    Please follow this link for assistance in setting up your new modem: http://support.eir.ie/bb/howto - please click on "setting up your new modem" Our technical support team will also be able to guide you through setting up the new modem and help you with the speed issues, you can reach them on free phone 1901.

    Thanks
    Al


  • Options
    #3
    Newtown90
    Registered Users Posts: 1,604 ✭✭✭Newtown90


    eir: Alan wrote: »
    Hi Newtown90

    Please follow this link for assistance in setting up your new modem: http://support.eir.ie/bb/howto - please click on "setting up your new modem" Our technical support team will also be able to guide you through setting up the new modem and help you with the speed issues, you can reach them on free phone 1901.

    Thanks
    Al

    Not the response I wanted.

    I'm well capable of setting it up it just does not work!

    Amazingly the tp-link router which I replaced the original eircom router works fine.

    I want to know why the broadband speed keeps dropping so low to unusable!!!!!


  • Options
    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Newtown90 wrote: »
    eir: Alan wrote: »
    Hi Newtown90

    Please follow this link for assistance in setting up your new modem: http://support.eir.ie/bb/howto - please click on "setting up your new modem" Our technical support team will also be able to guide you through setting up the new modem and help you with the speed issues, you can reach them on free phone 1901.

    Thanks
    Al

    Not the response I wanted.

    I'm well capable of setting it up it just does not work!

    Amazingly the tp-link router which I replaced the original eircom router works fine.

    I want to know why the broadband speed keeps dropping so low to unusable!!!!!
    Hi Newtown90

    Th technical support team are the dedicated channel to contact in the event of slow speeds and modem issues. I understand you are demanding answers however this is something that requires the attention, access and experience of the technical support team. If you do not want to call you will still be able to reach them via WebChat at www.eir.ie/chatnow.

    Thanks
    Al


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