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retention offers

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  • 17-11-2015 12:41pm
    #1
    kooga
    Registered Users Posts: 2,893 ✭✭✭


    good morning
    I will soon be out of contract with eir, I currently have phone and efibre broadband are there any retention offers available for existing customers?

    Thank you


Comments

  • Options
    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    kooga wrote: »
    good morning
    I will soon be out of contract with eir, I currently have phone and efibre broadband are there any retention offers available for existing customers?

    Thank you
    Hi kooga

    Our loyalty team on free phone 1800303600 will be happy to discus new offers and discounts with you.

    Thanks
    Al


  • Options
    #3
    kooga
    Registered Users Posts: 2,893 ✭✭✭kooga


    eir: Alan wrote: »
    kooga wrote: »
    good morning
    I will soon be out of contract with eir, I currently have phone and efibre broadband are there any retention offers available for existing customers?

    Thank you
    Hi kooga

    Our loyalty team on free phone 1800303600 will be happy to discus new offers and discounts with you.

    Thanks
    Al
    thank you


  • Options
    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    kooga wrote: »
    eir: Alan wrote: »
    kooga wrote: »
    good morning
    I will soon be out of contract with eir, I currently have phone and efibre broadband are there any retention offers available for existing customers?

    Thank you
    Hi kooga

    Our loyalty team on free phone 1800303600 will be happy to discus new offers and discounts with you.

    Thanks
    Al
    thank you
    No problem kooga


    Al


  • Options
    #5
    Furzy
    Registered Users Posts: 285 ✭✭Furzy


    Our loyalty team on free phone 1800303600 will be happy to discus new offers and discounts with you.

    I've just given up after spending 15 min waiting for an answer on that line ...... not a very promising indicator of Eir customer service. An elderly relative who has been with Eircom for years is paying almost €25/month more than I am for a similar package with UPC (now Virgin). I was checking to see if Eir could offer a better deal before moving to Virgin.


  • Options
    #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Furzy wrote: »
    Our loyalty team on free phone 1800303600 will be happy to discus new offers and discounts with you.

    I've just given up after spending 15 min waiting for an answer on that line ...... not a very promising indicator of Eir customer service. An elderly relative who has been with Eircom for years is paying almost €25/month more than I am for a similar package with UPC (now Virgin). I was checking to see if Eir could offer a better deal before moving to Virgin.
    Hi Furzy,

    I'm so sorry to hear this, unfortunately during busier periods it will take longer to connect with an agent.
    Are you a listed point of contact on the account? If so please feel free to PM me your account number and I will contact the loyalty team for you.

    Pamela


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