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Bust

PaulPriest · 2015-11-17 22:53:38

Sadly Ruby and Duke have now gone bust, and those on the discount subscriptions along with it.

17-11-2015 11:53pm

#1

PaulPriest

Registered Users, Registered Users 2 Posts: 135 ✭✭

Join Date: April 2013

Posts: 122

Sadly Ruby and Duke have now gone bust, and those on the discount subscriptions along with it.

Hi there

Bad news I'm afraid about Ruby&Duke as the company has gone out of business. We were a start up business but our business did not work out and we had to lay off our 9 staff and cease operations.

This has been a hard time for the company and as CEO I take full responsibility hence the personal email.

You are one of 221 customers who paid for boxes in advance to avail of a discount which I am now working through. You will not get a those boxes as we do not have the staff or finances to fulfil those orders.

We have the stock in place but as a liquidator has been appointed to the company it is his call in terms of approving all costs such as delivery, packaging and goods. I have a meeting with him tomorrow after he was officially appointed last week. I am to work through this with him over the coming days to find a solution. I will confirm what you are owed in terms of boxes and an exact monetary figure paid in advance so as that is on the record.

I know this is not an ideal situation for you personally and it is not one that I saw coming as we aimed to build a large company.

I'd like to thank you for the support in the early days and genuinely apologise for our failure.

Please feel free to email me here personally and I will answer as best I can as well as keeping everybody updated.

I hope to work through this as best I can and appreciate your patience. Letting down people isn't great but as an owner of 2 dogs the thought of them not getting their boxes worries me just as much.

Regards

Niall Harbison

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