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double data

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  • 18-11-2015 11:39pm
    #1
    castle2012
    Registered Users Posts: 1,014 ✭✭✭


    Hi there . I'm a broadband and tv customer . I signed up for 2 mobiles for me and my wife only last week and I'm feeling a little hard done by . I see your now offering double data on your mobile plans . Is there anything that can be done for me ?


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    castle2012 wrote: »
    Hi there . I'm a broadband and tv customer . I signed up for 2 mobiles for me and my wife only last week and I'm feeling a little hard done by . I see your now offering double data on your mobile plans . Is there anything that can be done for me ?
    Hi castle2012

    I have queried this with eir mobile operations and I'm sorry to confirm that as the promotion was not available at point of ordering double data cannot be offered. I completely understand why you would feed hard done by and i do apologise for this.

    Thanks
    Al


  • Options
    #3
    castle2012
    Registered Users Posts: 1,014 ✭✭✭castle2012


    eir: Alan wrote: »
    Hi castle2012

    I have queried this with eir mobile operations and I'm sorry to confirm that as the promotion was not available at point of ordering double data cannot be offered. I completely understand why you would feed hard done by and i do apologise for this.

    Thanks
    Al

    Can I ask as I do believe I have a cooling off period . Could I and send back the 2 phone s I received. As I have not opened them ? Thanks .


  • Options
    #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    castle2012 wrote: »
    eir: Alan wrote: »
    Hi castle2012

    I have queried this with eir mobile operations and I'm sorry to confirm that as the promotion was not available at point of ordering double data cannot be offered. I completely understand why you would feed hard done by and i do apologise for this.

    Thanks
    Al

    Can I ask as I do believe I have a cooling off period . Could I  and send back the 2 phone s I received. As I have not opened them ? Thanks .
    Hi castle2012

    I'm sorry but this is something you will need to follow up with eir cancellations on free phone 1901.

    Thanks
    Al


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