Gegging Error when trying to log in

baktag

Good morning

When trying login in onine l keep getting this message
Error!
An error occurred while processing your request.
You can:

• [url=javascript:history.back()]Go back [/url]and try again
• Contact system administrator quoting the following details
  Error Code: 8001.500
  Request Id: d1afe895-f125-4701-9445-088e87e3c7ca
  

Electric Ireland: Brige N

Hi baktag,

Thanks for your message.

Could you please confirm for us what device you used to login to your online account, and which browser?

Also, have you tried using another browser or device in order to login to the account since receiving this error message?

In order for us to look further into this for you could you please send us the following details in a private message?

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

Thanks, Brige

________

baktag

Electric Ireland: Brige wrote: »

Hi baktag,

Thanks for your message.

Could you please confirm for us what device you used to login to your online account, and which browser?

Also, have you tried using another browser or device in order to login to the account since receiving this error message?

In order for us to look further into this for you could you please send us the following details in a private message?

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

[*]
Thanks, Brige

________

[*]
Tried on phone using safari and on desktop using Internet explorer , it was
working last night as I submitted my meter readings
its back working again

Electric Ireland: Brige N

Hi baktag,

Thanks for advising us that you are now able to access your online account.

We also appreciate you providing the details of which devices and browsers you were using when you experienced the error.

Should you have any further questions regarding your online account, or Electric Ireland, please let us know.

Thanks,
Brige

________