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UPC / Virgin Media Cancellation Fee

  • 25-11-2015 10:57pm
    #1
    paulme
    Registered Users Posts: 34 ✭


    Hi all

    I'm moving house and I was hoping to keep my account with UPC. But they're not available in that area and they now they want me to pay a fee for breaking contract.

    I've been with them for a few years and they say I entered a new contract a few months back, but I don't remember any contact from them about a new contract (though there may have been an email or letter that I didn't pay much attention to) and I certainly didn't sign anything.

    Can anybody tell me if I'm obliged to pay this fee? Can they come after me legally if I don't?


Comments

  • #2
    leche solara
    Registered Users, Registered Users 2 Posts: 2,161 ✭✭✭leche solara


    paulme wrote: »

    Can anybody tell me if I'm obliged to pay this fee? Can they come after me legally if I don't?

    You are, and they can and will, if they can find you!


  • #3
    paulme
    Registered Users Posts: 34 ✭paulme


    Well, that's a bummer.

    Thanks for the reply


  • #4
    dam099
    Registered Users, Registered Users 2 Posts: 1,122 ✭✭✭dam099


    paulme wrote: »
    Hi all



    I've been with them for a few years and they say I entered a new contract a few months back, but I don't remember any contact from them about a new contract (though there may have been an email or letter that I didn't pay much attention to) and I certainly didn't sign anything.

    It depends, did you add services or upgrade speed in the last 12 months? If you did you may have entered a new contract but otherwise you possibly haven't. Ask them on what basis you are in contract and if in doubt have them provide evidence you consented (even if on the phone you can ask for a copy of the call under data protection legislation).

    Even if out of contract you may have to give 30 days notice but shouldn't have to pay the €200 break fee.


  • #5
    paulme
    Registered Users Posts: 34 ✭paulme


    I'm fairly certain I didn't give any consent. I will make sure to ask them for proof that I did.

    I'd hoped to have it sorted by now, but I just hung up after spending 20 minutes on hold. I really don't enjoy their customer service. I'l give it another go later when my patience comes back.

    Thanks for the reply.


  • #6
    Lux23
    Registered Users, Registered Users 2 Posts: 7,134 ✭✭✭Lux23


    Get proof that you entered into a new contract, did they ring you recently offering you a cheaper rate? Because if you accepted you probably have a new contract now.


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