Nest second generation installed instead of third

cubatahavana

hi, 

I got installed my nest thermostat. it was the second generation the one installed, while they advertise that if you sign up before the 31st of December, they'll install the third generation one with plenty more features. How to get this sorted? It is not good that one product is advertised and they install an inferior option.

EI: Aoife

Hi cubatahavana,

Sorry to read you were unhappy with your customer experience.

In order for us to investigate, we would need you to send us a private message with the following information:

• your full name
• your account number
• the first line of your address
• your contact number or date of birth
• confirmation you are the account holder (a sentence stating this is sufficient)

Thanks,
Aoife

________

cubatahavana

Electric Ireland: Aoife wrote: »

Hi cubatahavana,

Sorry to read you were unhappy with your customer experience.

In order for us to investigate, we would need you to send us a private message with the following information:

• your full name
• your account number
• the first line of your address
• your contact number or date of birth
• confirmation you are the account holder (a sentence stating this is sufficient)
  
  

[*]

Thanks,
Aoife

________

[*]
pm sent