Tesco PAYG Payer Authentication Failed

mad muffin

I was trying to top up my phone on Sunday with my visa debit card and I got payer authentication failed. I tried three time at €15 a time. I didn't get the credit but the money was taken or was made pending at any rate. 

I tried to top up by €5 on Monday for my wife's phone, using the same card and got the same problem. 

I haven't had any problem using this card except with the top up. No problem with verified by Visa, as far as I know. 

Can someone please look in to this for me? I need to know what's wrong with the transaction and if the money is just pending and will return to the account in a couple of days?

Thanks. 

Bank of Ireland: Janet

mad muffin wrote: »

I was trying to top up my phone on Sunday with my visa debit card and I got payer authentication failed. I tried three time at €15 a time. I didn't get the credit but the money was taken or was made pending at any rate. 

I tried to top up by €5 on Monday for my wife's phone, using the same card and got the same problem. 

I haven't had any problem using this card except with the top up. No problem with verified by Visa, as far as I know. 

Can someone please look in to this for me? I need to know what's wrong with the transaction and if the money is just pending and will return to the account in a couple of days?

Thanks. 

Hi mad muffin, 

Thanks for your post.

We're sorry to hear you've had a problem with your card.

To have this investigated for you, please send an 'Ask a question'  through Banking 365 online or if call BOI Direct a colleague with account access will happily look into those transactions for you.

If we can help with anything else please let us know, 

Janette

mad muffin

Thanks.