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Still awaiting call back from supervisor a month later

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  • 01-12-2015 10:49pm
    #1
    ProudDUB
    Registered Users Posts: 11,569 ✭✭✭✭


    Logged a complaint about a billing issue. My old landline international calling plan was not carried over to my new plan when I upgraded to eFibre. My international phone bills sky rocketed as a result.

    I was told it would be looked into and I would receive a phone call from a supervisor in 2-3 weeks. That was a month ago. This is very poor customer service. When can I expect to hear from someone? I have the case number file.


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    #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    ProudDUB wrote: »
    Logged a complaint about a billing issue. My old landline international calling plan was not carried over to my new plan when I upgraded to eFibre. My international phone bills sky rocketed as a result.

    I was told it would be looked into and I would receive a phone call from a supervisor in 2-3 weeks. That was a month ago. This is very poor customer service. When can I expect to hear from someone? I have the case number file.
    Sorry to hear this ProudDUB

    Please PM me your eir account number and I will look in to this further

    Thanks
    Al


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