Having an issue with customer service/supervisor call backs/faulty repairs

eir: Alan

jjcooney22 wrote: »

Ok, but what about  my question about what Tony said, is what Tony said true or not?

Tony is not available today but I will raise this with him once he is.

I understand this issue is of importance to you and there have been quite a lot of delays for which I would like to apologise for however there is no requirement to duplicate your messages by PM or duplicate to the eir community.

Thanks
Al

jjcooney22

i'm actually fairly certain there is, seeing as you seem to be working on both at different times (you haven't posted any messages to the eir community today), and only with continuous prodding does anything happen. Also these are public forums where people can come to be informed so if I feel that the rest of the formum or community users should see these messages then I will post in both, and i'd prefer if you didn;t tell me other wise.

IF tony found out this information why can't you do the same. its a bit ridiculous that if one customer service rep is out then nothing happens. Tony hasn't posted on this board since the middle of last week.

Is he back working tomorrow?

eir: Tony

jjcooney22 wrote: »

i'm actually fairly certain there is, seeing as you seem to be working on both at different times (you haven't posted any messages to the eir community today), and only with continuous prodding does anything happen. Also these are public forums where people can come to be informed so if I feel that the rest of the formum or community users should see these messages then I will post in both, and i'd prefer if you didn;t tell me other wise.

IF tony found out this information why can't you do the same. its a bit ridiculous that if one customer service rep is out then nothing happens. Tony hasn't posted on this board since the middle of last week.

Is he back working tomorrow?

Hi jjcooney22
apologies for delay in getting this cleared up.. I have asked for the specific term regarding repairs for eir mobile a nd emobile ( when the original issue started) There has definitely been some confusion around this and we will be able to confirm both of the above soon. I did try to call on available contact number we have but received no reply. Can you PM me with contact no and suitable time to call so I can get to crux of issue from beginning.
Tony

jjcooney22

Pm sent

jjcooney22

Day 28, hope to be receiving your email soon Tony.

i lovewine

Have been trying to get through to Eir chat at present and left waitung ages . so if the dept is that busy the whole thing must be a shambles for customer care, i am a customer for years and did defend them but i wont be giving them a new contract in March after this morning cartoon 

eir: Tony

jjcooney22 wrote: »

Day 28, hope to be receiving your email soon Tony.

Hi jjcooney22
I have just sent mail now. I can see that a number of full and very detailed responses have been mailed previously. I am in communication with senders and will be back to you as advised. Regarding the repair section of T& Cs, my apologies that it has taken longer than expected to get these up onto the website and available to you. I do promise that these will be made available and the specific piece on repair will be available to all. I will make sure you receive this immediately they are available. It seem that this information was not uploaded during our eir re brand. This will be available soon.
Tony  

jjcooney22

I have responded via email

jjcooney22

Day 29

jjcooney22

Day 33

jjcooney22

Day 34

i lovewine

Have you rang Comreg ?