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Query on order

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  • 03-12-2015 3:10pm
    #1
    Kagawa
    Registered Users Posts: 678 ✭✭✭


    Hi,

    I have tried to contact you a number of times by email and phone and nobody is answering the phone or responding to my emails. Can someone please contact me to answer my query.

    Order no. 102572

    Thank you


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  • Options
    #2
    Kagawa
    Registered Users Posts: 678 ✭✭✭Kagawa


    Kagawa wrote: »
    Hi,

    I have tried to contact you a number of times by email and phone and nobody is answering the phone or responding to my emails. Can someone please contact me to answer my query.

    Order no. 102572

    Thank you

    Just delivered, all good


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    #3
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    Kagawa wrote: »
    Kagawa wrote: »
    Hi,

    I have tried to contact you a number of times by email and phone and nobody is answering the phone or responding to my emails. Can someone please contact me to answer my query.

    Order no. 102572

    Thank you

    Just delivered, all good
    Hi Kagawa.

    Apologies for the Delay.

    We are working flat out to try and get on top of things.

    Glad your goods have arrived. Any questions please drop us a post.


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    #4
    Kagawa
    Registered Users Posts: 678 ✭✭✭Kagawa


    Richersounds.ie: Kenny wrote: »
    Hi Kagawa.

    Apologies for the Delay.

    We are working flat out to try and get on top of things.

    Glad your goods have arrived. Any questions please drop us a post.

    Unfortunently they arrived damaged, so i am working with the sales team to get them returned and replacement units sent out.


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    #5
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    Kagawa wrote: »
    Richersounds.ie: Kenny wrote: »
    Hi Kagawa.

    Apologies for the Delay.

    We are working flat out to try and get on top of things.

    Glad your goods have arrived. Any questions please drop us a post.

    Unfortunently they arrived damaged, so i am working with the sales team to get them returned and replacement units sent out.
    Hey Kagawa.

    I am so sorry to hear this!!

    We will have this corrected ASAP!


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    #6
    Kagawa
    Registered Users Posts: 678 ✭✭✭Kagawa


    Richersounds.ie: Kenny wrote: »
    Hey Kagawa.

    I am so sorry to hear this!!

    We will have this corrected ASAP!

    Hi Kenny, you and I must have a very different definition of ASAP, I have spent the last week trading emails with your colleague Brian and the the speakers have not been collected and replaced. This is incredibly annoying and without doubt the worst example of customer service I have experienced in quite a while.

    I will find it hard to deal with your company again after this. Very disappointed in richersounds customer service.


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    #7
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    Kagawa wrote: »
    Richersounds.ie: Kenny wrote: »
    Hey Kagawa.

    I am so sorry to hear this!!

    We will have this corrected ASAP!

    Hi Kenny, you and I must have a very different definition of ASAP, I have spent the last week trading emails with your colleague Brian and the the speakers have not been collected and replaced. This is incredibly annoying and without doubt the worst example of customer service I have experienced in quite a while.

    I will find it hard to deal with your company again after this. Very disappointed in richersounds customer service.
    I am very sorry to hear you haven't been sorted out yet.  While I was not aware of your issue until now I will have a word with Brian in the morning and see what the hold up is

    Regards Stephen


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    #8
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Kagawa,

    first off please accept my apologies for the screw up and especially the lack of comms - unacceptable :o

    As I'm sure you are aware when things start to go wrong they frequently keep going wrong.

    As you know only too well your 1st pair of speakers were delivered damaged by DPD - we ordered a second pair which arrived into our Dublin depot straight from our warehouse in the UK - you know what comes next - one of the boxes on this pair were also damaged - the couriers asked us could they deliver them and we said no way, return them to the main warehouse and replace them again...

    The 3rd pair have arrived in your local DPD depot, but apparently since black Friday DPD have been massively behind, but they didn't tell us! Our main shipper sent a van into DPD this morning to try to get them and deliver them direct to you - but DPD are soooo busy that the depot was closed...:confused:

    Aramex who are our main contractor will chase this again on Monday and try to get them out of DPD and delivered to you on Monday - if they don't succeed we will personally drive to you from Belfast to Cork and take a new pair to you on Monday evening.

    This is a classic case of a few small hiccups being made far worse by our lack of comms - apologies.. we really are trying to catch up at the moment,

    I know the guys and Urs from the office has spoken to you briefly this morning and thanks for your good humour and understanding..

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #9
    DPD Ireland: Liam
    Company Representative Posts: 174 Verified rep ✭DPD Ireland: Liam


    Richersounds.ie: John wrote: »
    Kagawa,

    first off please accept my apologies for the screw up and especially the lack of comms - unacceptable :o

    As I'm sure you are aware when things start to go wrong they frequently keep going wrong.

    As you know only too well your 1st pair of speakers were delivered damaged by DPD - we ordered a second pair which arrived into our Dublin depot straight from our warehouse in the UK - you know what comes next - one of the boxes on this pair were also damaged - the couriers asked us could they deliver them and we said no way, return them to the main warehouse and replace them again...

    The 3rd pair have arrived in your local DPD depot, but apparently since black Friday DPD have been massively behind, but they didn't tell us! Our main shipper sent a van into DPD this morning to try to get them and deliver them direct to you - but DPD are soooo busy that the depot was closed...:confused:

    Aramex who are our main contractor will chase this again on Monday and try to get them out of DPD and delivered to you on Monday - if they don't succeed we will personally drive to you from Belfast to Cork and take a new pair to you on Monday evening.

    This is a classic case of a few small hiccups being made far worse by our lack of comms - apologies.. we really are trying to catch up at the moment,

    I know the guys and Urs from the office has spoken to you briefly this morning and thanks for your good humour and understanding..

    ATVB,

    John Mc & Crew
    Hi guys, 

    Just saw this, let us know if there's anything we can do to help. :)  Please be kindly informed that our depots are open Monday to Friday from 9am to 6pm and on Saturdays from 9am - 10:30pm.


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    #10
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Liam,

    thanks for dropping in.. its all sorted thanks a million your guys came through in the end :)

    ATVB,

    John Mc & Crew 

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #11
    Kagawa
    Registered Users Posts: 678 ✭✭✭Kagawa


    Finally got a chance to open the new speakers and they are perfect. Thanks to all involved, much appreciated.


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    #12
    Richersounds.ie: Kenny
    Company Representative Posts: 17,285 ✭✭✭✭Richersounds.ie: Kenny


    Kagawa wrote: »
    Finally got a chance to open the new speakers and they are perfect. Thanks to all involved, much appreciated.
    Hi Kagawa.

    Glad that you are happy with the speakers and that you are up and running!

    Hope you had a good Christmas and have a Happy New Year.


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