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ESCALATE THIS IMMEDIATELY

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  • 04-12-2015 2:09pm
    #1
    Serena123
    Registered Users Posts: 4 ✭


    I moved out this Saturday, I got my debit card stolen on Monday.
    I called you on Tuesday to change my address and have a new card.
    I received an email on Tuesday asking for a proof of address. I sent it.
    You replied on WEDNESDAY saying I didn't attach the proof of address - IT WAS ATTACHED.
    I understand you might haven't seen it, after all it's a repetitive job - I SENT AGAIN THE SAME ATTACHMENT.

    I received an email on THURSDAY saying you don't have access to my account and can't check my proof of address. 
    I called the customer service, DAVID told me he would follow up and call me max this morning.
    I didn't receive any news.
    I have my card blocked, I can't hailo, I can't use my bike, I can't buy grocery, I can't do anything and I don't have a job that allows me to go to your stupid bank to withdraw money.
    I WILL BE TRAVELLING TOMORROW and I don't have money.

    WHO IS GOING TO BE RESPONSIBLE FOR THAT?
    I want this case escalated immediately.

    Thanks,
    Serena


Comments

  • Options
    #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Serena123 wrote: »
    I moved out this Saturday, I got my debit card stolen on Monday.
    I called you on Tuesday to change my address and have a new card.
    I received an email on Tuesday asking for a proof of address. I sent it.
    You replied on WEDNESDAY saying I didn't attach the proof of address - IT WAS ATTACHED.
    I understand you might haven't seen it, after all it's a repetitive job - I SENT AGAIN THE SAME ATTACHMENT.

    I received an email on THURSDAY saying you don't have access to my account and can't check my proof of address. 
    I called the customer service, DAVID told me he would follow up and call me max this morning.
    I didn't receive any news.
    I have my card blocked, I can't hailo, I can't use my bike, I can't buy grocery, I can't do anything and I don't have a job that allows me to go to your stupid bank to withdraw money.
    I WILL BE TRAVELLING TOMORROW and I don't have money.

    WHO IS GOING TO BE RESPONSIBLE FOR THAT?
    I want this case escalated immediately.

    Thanks,
    Serena
    Hi Serena, 

    Please see our reply to your post on our change of address sticky. 

    Thanks, 

    Evie 


  • Options
    #3
    Serena123
    Registered Users Posts: 4 ✭Serena123


    I've sent the details. I won't stop. I need the case escalated to managers (if they aren't worse than reps as usually happens).

    Serena


  • Options
    #4
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Serena123 wrote: »
    I've sent the details. I won't stop. I need the case escalated to managers (if they aren't worse than reps as usually happens).

    Serena
    Hi Serena, 

    Thank you for providing this information. We have forwarded this on as a matter of urgency, someone will be in touch shortly. 

    Many Thanks,

    Evie 


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